Toward a relational perspective of franchising chains Luis M. De CastroJoão MotaSandra Marnoto Original Paper 26 November 2008 Pages: 15 - 30
Entrepreneurial orientation and the performance of service business Sang M. LeeSeongbae Lim Original Paper 26 November 2008 Pages: 1 - 13
The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study Beatriz Minguela-RataJosé Ignacio López-SánchezM. Concepción Rodríguez-Benavides Original Paper 30 October 2008 Pages: 101 - 115
eBusiness applications in SMEs of Italian industrial districts: the textile and wood/furniture cases Raffaello BaloccoMatteo Conforti AndreoniAndrea Rangone Original Paper 07 August 2008 Pages: 303 - 319
ASP effects in the small-sized enterprise: the case of the Bizmeka service from Korea Telecom Hwanyoung KimSunran JeonJongheon Kim Original Paper 05 August 2008 Pages: 287 - 301
Strategic implications of the open-market paradigm under digital convergence: the case of small business C2C Sunran JeonSo Ra ParkL. A. Digman Original Paper 02 August 2008 Pages: 321 - 334
Ubiquitous computing and its effects on small businesses Sang M. LeeSang-hyun ParkTaewon Hwang Original Paper 31 July 2008 Pages: 347 - 358
Web 2.0 and opportunities for small businesses Sang-Heui LeeDavid DeWesterSo Ra Park Original Paper 31 July 2008 Pages: 335 - 345
Successful implementation of ERP systems in small businesses: a case study in Korea Choong Kwon LeeHong-Hee LeeMoonsik Kang Original Paper 31 July 2008 Pages: 275 - 286
D. E. Garner, D. L. McKee and Y. A. McKee, Accounting and the Global Economy after Sarbanes-Oxley David B. Smith Book Review 24 July 2008 Pages: 209 - 209
Higher educational services exports: sources of growth of Asian students in US and UK Doren ChadeeVikash Naidoo Original Paper 04 July 2008 Pages: 173 - 187
Call for papers: special issue: new business models and competitive dynamics Angeles Montoro-Sánchez OriginalPaper 07 May 2008 Pages: 267 - 269
Determinants of retail bank choice in Nigeria: a focus on gender-based choice decisions Ogenyi Ejye Omar Original Paper 26 April 2008 Pages: 249 - 265
Modeling and forecasting tourism demand: the case of flows from Mainland China to Taiwan Luiz MoutinhoK.-H. HuarngC.-Y. Chen Original Paper 14 April 2008 Pages: 219 - 232
Location strategies of multiunit service businesses: spatial differentiation and agglomeration among hamburger restaurants in Paris, 1984–2004 Sébastien LiarteBernard Forgues Original Paper 09 April 2008 Pages: 233 - 248
Tracking the relationship between environmental management and financial performance in the service industry Marilyn T. LucasMatthew A. Wilson Original Paper 22 March 2008 Pages: 203 - 218
The tourism SMEs in the global value chains: the case of Andalusia Joaquín GuzmánPilar MorenoPilar Tejada Original paper 23 February 2008 Pages: 187 - 202
Diversity and business performance: 50 years of research Carlos Ricardo De Abreu Dos ReisMiguel Ángel Sastre CastilloSalvador Roig Dobón Original Paper 24 July 2007 Pages: 257 - 274
My life as a service-worker Lew PerrenGeoff Ruggeri Stevens Original Paper 12 July 2007 Pages: 147 - 152
The erosion of pioneer advantage in the European mobile telecommunications industry Zulima FernándezBelén Usero Original Paper 04 July 2007 Pages: 195 - 210
Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study David UrbanoDesislava Yordanova Original Paper 03 July 2007 Pages: 167 - 185
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale Klaus SchoeferAdamantios Diamantopoulos Original Paper 25 May 2007 Pages: 65 - 81
Development of a technological competition model in the presence of network effects from the modified law of Metcalfe José Ignacio López-SánchezJosé Luis Arroyo-BarrigüeteDomingo Ribeiro Original Paper 17 May 2007 Pages: 83 - 98
Waiting for service: modelling the effectiveness of service interventions Ken ButcherAsad Kayani Original Paper 10 May 2007 Pages: 153 - 165
Technology strategy and performance: a study of information technology service providers from selected Asian countries Doren D. ChadeeBilly Pang Original Paper 10 May 2007 Pages: 109 - 126
Fighting off the big guys: comparing competitive retail services strategies in industrialized and developing world settings Bruce R. KlemzChristo BoshoffNoxolo-Eileen Mazibuko Original Paper 08 May 2007 Pages: 127 - 145
Strangers in the night: speeddating, CCI and service businesses Steve BaronAnthony PattersonJulia Hodgson Original Paper 05 May 2007 Pages: 211 - 232
Services, growth poles and advanced economies David L. McKee Original Paper 05 May 2007 Pages: 99 - 107
Franchise failure: a reassessment of the Bates (1995) results Gary J. CastrogiovanniRobert T. Justis Original Paper 03 May 2007 Pages: 247 - 256
L. Heracleous, J. Wirts, N. Pangarkar: Flying high in a competitive industry Anne Davey Book Review 28 March 2007 Pages: 177 - 179
Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality Colin ArmisteadPaul Pettigrew Original Paper 03 March 2007 Pages: 17 - 32
Strategic supply chain choices for multi-channel Internet retailers Richard MettersSteve Walton Original Paper 24 January 2007 Pages: 317 - 331
Can economic bonus programs jeopardize service relationships? Thorsten Hennig-ThurauMichael Paul Original Paper 23 January 2007 Pages: 159 - 175
Discovering the “customer annoyance iceberg” through evidence controlling Bernd StaussWolfgang Seidel Original Paper 12 January 2007 Pages: 33 - 45
Olfaction and the retail environment: examining the influence of ambient scent Philippa WardBarry J. DaviesDion Kooijman Original Paper 12 January 2007 Pages: 295 - 316
Complaint management and the role of the chief executive Melissa CunliffeRobert Johnston Original Paper 10 January 2007 Pages: 47 - 63
The dynamics and evolution of the service marketing literature: 1993–2003 Olivier FurrerPierre Sollberger Original Paper 23 December 2006 Pages: 93 - 117
Integrating public service and marketing differentiation: an analysis of the American Express Corporation’s “Charge Against Hunger” promotion program Richard Alan NelsonAli M. KansoSteven R. Levitt Original Paper 21 December 2006 Pages: 275 - 293
Service value chains and effects of scale Bart Nooteboom Original Paper Open access 21 December 2006 Pages: 119 - 139
Factors influencing suppliers’ participation in private electronic markets Sang M. LeeSeong-bae Lim Original Paper 19 December 2006 Pages: 41 - 62
Customer interaction in environmental innovation: the case of cloth diaper laundering Jesús Ángel del BríoEsteban FernándezBeatriz Junquera Original Paper 15 December 2006 Pages: 141 - 158
International sourcing of services: the “Homeshoring” alternative Dustin CraneJim StachuraRich Metters Original Paper 14 December 2006 Pages: 79 - 91
The benefits of e-business adoption: an empirical study of Swedish SMEs Hooshang M. BeheshtiEsmail Salehi-Sangari Original Paper 14 December 2006 Pages: 233 - 245
The business-to-business relationship dimensions in financial services markets João F. ProençaLuís M. de Castro Original Paper 13 December 2006 Pages: 63 - 78
Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company Ton van der Wiele Original Paper 13 December 2006 Pages: 25 - 40
Services and innovation systems: European models of Technology Centres Francisco Mas-Verdú Original Paper 13 December 2006 Pages: 7 - 23
The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal Sang M. LeeDomingo RibeiroSalvador Roig Editorial 13 December 2006 Pages: 1 - 5
