Overview
- Comprehensive and unique study explore service productivity from different perspectives
Part of the book series: Markt- und Unternehmensentwicklung Markets and Organisations (MAU)
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Table of contents (24 chapters)
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Introduction
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Systematic literature review
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Service productivity from a provider’s perspective
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Service productivity from a customers’ perspective
Authors and Affiliations
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Bibliographic Information
Book Title: Exploring Service Productivity
Book Subtitle: Studies in the German Airport Industry
Authors: Claudia Lehmann
Series Title: Markt- und Unternehmensentwicklung Markets and Organisations
DOI: https://doi.org/10.1007/978-3-658-23036-4
Publisher: Springer Gabler Wiesbaden
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2019
Softcover ISBN: 978-3-658-23035-7Published: 26 July 2018
eBook ISBN: 978-3-658-23036-4Published: 23 July 2018
Series ISSN: 2945-879X
Series E-ISSN: 2945-8803
Edition Number: 1
Number of Pages: XXI, 344
Number of Illustrations: 70 b/w illustrations
Topics: Business Strategy/Leadership, Innovation/Technology Management, Consumer Behavior