Abstract
Service operations are all around us. Each one of us has taken part in a service experience. We consume services daily and our everyday lives provide us with plenty of examples, ranging from getting a haircut, booking a hotel, getting our cars fixed, shopping for groceries or taking a flight.
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© 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
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Lehmann, C. (2019). The problem of service productivity. In: Exploring Service Productivity. Markt- und Unternehmensentwicklung Markets and Organisations. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-23036-4_1
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DOI: https://doi.org/10.1007/978-3-658-23036-4_1
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Online ISBN: 978-3-658-23036-4
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