Abstract
The following chapter consists of two sections. The first section reviews the advantages of a qualitative case study method, while the second describes the methodologies of the data collection and analysis processes. A brief introduction on case study design is followed by a discussion of the specific characteristics of different designs before the selection process for the case and the embedded unit of analysis is described in more detail.
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© 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
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Lehmann, C. (2019). Empirical investigation. In: Exploring Service Productivity. Markt- und Unternehmensentwicklung Markets and Organisations. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-23036-4_14
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DOI: https://doi.org/10.1007/978-3-658-23036-4_14
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