CallCenter INTERNATIONAL is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.

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Showing 1-43 of 43 articles

Wake-up call for desktop efficiency
Springer Fachmedien Wiesbaden
Callcenter Pages: 40 - 42
CRM integration in Unified Agent-Desktops
Springer Fachmedien Wiesbaden
Callcenter Pages: 36 - 39
One System for Different Call Center-Sites
Scott Bender
Callcenter Pages: 32 - 34
From Oil to telephone
Martin Aichmayr
Callcenter Pages: 20 - 25
Tough enough to stand the crisis
Eva-Susanne Krah
Coverstory Pages: 16 - 19
Interview
Springer Fachmedien Wiesbaden
Coverstory Pages: 12 - 13
The Best service...
Alexander Jünger
Coverstory Pages: 8 - 11
Seven Questions, seven Answers
Ian Turner
Technology Pages: 30 - 34
What a Decade! What a Future!
Brad Cleveland
Callcenter Pages: 22 - 27
Call Centers and the financial crisis
Alexander Jünger
Callcenter Pages: 16 - 20
Ethics and call centers
Nicolette Wuring
Coverstory Pages: 10 - 14
Call Centers as a Blog Guard
Thomas Zacharias
Customerservice Pages: 32 - 34
The Customer is King
Alexander Juenger
Customerservice Pages: 30 - 31
5 recipes for more turnover
Florian von Wangenheim
Marion Freudenschuss
Callcenter Pages: 24 - 27
Flying Bodyguards for urgent deliveries
Alexander Juenger
Callcenter Pages: 22 - 23
Poem and truth in BPO
Bernd Stauss
Marcel Jedraßczyk
Callcenter Pages: 16 - 20
Mature markets with growth in store
Eva-Susanne Krah
Coverstory Pages: 10 - 14
Call Center Business Speeding up again: Back To Boom Time
Simone Fojut
Editorial Pages: 3 - 3
Triple Play in the Call Center
Peter Mörsch
Technology Pages: 40 - 42
Custom-made Offers for Customers
Christian Hrach
Lars Nöbel
Technology Pages: 36 - 38
A Success Story of a Pan-European Call Center Cooperation
Scott Bender
Casestudy Pages: 32 - 35
Innovation by language
Detlev Artelt
Customerservice Pages: 28 - 31
And Reach 100 Million Customers in Their Own Language
Todd Buell
Powered by Invest in Germany Pages: 26 - 27
Dreaming of a perfect Call Center
Eva-Susanne Krah
Callcenter Pages: 20 - 24
Ready for Expansion
Eva-Susanne Krah
Coverstory Pages: 10 - 14
Poland takes lead
Marian J. Kostecki
Editorial Pages: 3 - 3
Employee-relationships and retention
Vera Hermes
OriginalPaper Pages: 40 - 42
Ganzoni: A Roaring Success
Vera Hermes
Casestudy Pages: 36 - 39
The eavesdroppers on!
Alexander Jünger
Technology Pages: 30 - 35
New ways to measure customer satisfaction level
Kai Motschmann
Customerservice Pages: 26 - 28
Multichannel service from customer's sight
Springer Fachmedien Wiesbaden
Customerservice Pages: 24 - 25
Service competence as a key to customer trust
Springer Fachmedien Wiesbaden
Customerservice Pages: 20 - 23
The call center market in South Africa
Thomas Schaal
Andreas Krensel
Callcenter Pages: 16 - 18
On the road to globalization
Eva-Susanne Krah
Hans Bach
Coverstory Pages: 10 - 14
The Dutch Call Center Industry: Going the extramile
Hans Bach
Editorial Pages: 4 - 5
Multilingual is the challenge
Scott Bender
Casestudy Pages: 40 - 42
Top Service for Private Places
Eva-Susanne Krah
Casestudy Pages: 36 - 39
Know your customer
Steffanie Gohr
Customerservice Pages: 26 - 29
Winds of change in Belgian call centers
Vincent Vanden Bossche
Callcenter Pages: 24 - 25
Interview with James Roper
Springer Fachmedien Wiesbaden
Callcenter Pages: 20 - 21
Better service, better sales
Eva-Susanne Krah
Callcenter Pages: 18 - 19
The year of big deals
Eva-Susanne Krah
Coverstory Pages: 12 - 17
The growth will continue
Manfred Stockmann
Editorial Pages: 3 - 3

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