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Call Centers as a Blog Guard

Blogs: A curse or blessing?

  • Customerservice
  • Published:
CallCenter INTERNATIONAL

Abstract

For a while now, a new notion inspires the marketing conversations and the online municipality: the web blog. Probably to translate it best with internet diary, web 2.0 has helped this subject to a socially successful outcome. There are still partial fears of physical contact with this medium as they feel that it will weaken a call centers ability to support actively.

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Authors
  1. Thomas Zacharias
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Zacharias, T. Call Centers as a Blog Guard. Call Center Int 1, 32–34 (2008). https://doi.org/10.1007/BF03252237

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  • DOI: https://doi.org/10.1007/BF03252237

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