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Call Center Profi
Volumes and issues
Volume 8, Issue 4
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 8, Issue 4
August 2005
10 articles in this issue
Mehr als Vereinsmeierei!
Vera Hermes
Titel Story
Pages: 14 - 19
Kunden extern aktiv betreuen
Jörg Stephan
CallCenter
Pages: 20 - 23
Im Vertriebsmix am stärksten
Steffanie Gohr
CallCenter
Pages: 24 - 26
Gezielt kommunizieren mit Kunden
Steffanie Gohr
CallCenter
Pages: 28 - 31
Bedürfnisse erkennen
Markus Hahmann
Kundenservice
Pages: 32 - 33
Perfektes Anrufmanagement
Thomas Semmler
Kundenservice
Pages: 34 - 35
May the Workforce be with you!
Klaus Jereb
Nicolai Jereb
technik
Pages: 40 - 45
Wie erkennt man den passenden Anbieter?
Torsten W. Roth
Führung
Pages: 48 - 49
Wenn Adel verpflichtet...
Eva-Susanne Krah
Praxis
Pages: 50 - 52
Konzentration auf das Wesentliche
Vera Hermes
Praxis
Pages: 54 - 57
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