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May the Workforce be with you!

Workforce Management

  • technik
  • Published:
Call Center Profi

Zusammenfassung

Wirtschaftlich arbeiten, permanent auf allen Kanälen erreichbar sein und kundenfreundlichen Service bieten — das sind wichtige Teilaspekte der komplexen Anforderungen im Call Center. Um diesen aber gerecht zu werden, müssen vor allem die Mitarbeiter kosteneffizient und bedarfsgerecht eingesetzt werden.

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Authors
  1. Klaus Jereb
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  2. Nicolai Jereb
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Jereb, K., Jereb, N. May the Workforce be with you!. Call Cent Prof 8, 40–45 (2005). https://doi.org/10.1007/BF03253970

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  • DOI: https://doi.org/10.1007/BF03253970

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