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Call Center Profi
Volumes and issues
Volume 9, Issue 5
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 9, Issue 5
October 2006
12 articles in this issue
„Glocal“ — konzipiere global, telefoniere lokal
Kristina Schreiber
Titel Story
Pages: 18 - 21
Agents mit Doppelrolle
Eva-Susanne Krah
callcenter
Pages: 22 - 25
Call Center als Salesund Service-Turbo
Eva-Susanne Krah
callcenter
Pages: 26 - 30
Mystery Calls — das Konzept zählt!
Steffanie Gohr
callcenter
Pages: 32 - 36
„Die Guten ins Töpfchen, die Schlechten...“
Wendelin Meyer-Mölck
callcenter
Pages: 38 - 40
Persönliche Ansprache
Michael Codini
technik
Pages: 42 - 43
Immer gut verbunden?
Alexander Jünger
technik
Pages: 50 - 55
Outbound-Performance auf Bestellung
Oliver Wilde
technik
Pages: 58 - 60
Motivation als Schlüssel zum Erfolg
Karina Eggers
führung
Pages: 62 - 63
Kooperation und Wettbewerb im Call Center
Robert Klimke
praxis
Pages: 64 - 65
Black-Box: Call Center-Karriere
Iris Gordelik
praxis
Pages: 66 - 69
CBB — eine Lokomotive beschleunigt ihr Tempo
Henriette Ullmann
praxis
Pages: 70 - 72
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