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Persönliche Ansprache

Sprachdialogsysteme

  • technik
  • Published:
Call Center Profi

Zusammenfassung

In CRM-Systemen ist viel Wissen über den Kunden vorhanden, das in Sprach-Anwendungen genutzt werden kann. Damit können moderne Sprachdialog-Systeme die Anrufer so ansprechen, als seien sie persönlich bekannt

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Authors and Affiliations

  1. VoiceObjects AG Friedrich-Ebert-Straße 5, D-51429, Bergisch Gladbach, Germany

    Michael Codini (Chief Technology Officer)

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  1. Michael Codini
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Correspondence to Michael Codini.

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Codini, M. Persönliche Ansprache. Call Cent Prof 9, 42–43 (2006). https://doi.org/10.1007/BF03253991

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  • DOI: https://doi.org/10.1007/BF03253991

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