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CallCenter INTERNATIONAL
Volumes and issues
Volume 2, Issue 1
CallCenter INTERNATIONAL
Magazine for Customer Care, Service and Support
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CallCenter INTERNATIONAL
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 2, Issue 1
February 2009
4 articles in this issue
Ethics and call centers
Nicolette Wuring
Coverstory
Pages: 10 - 14
Call Centers and the financial crisis
Alexander Jünger
Callcenter
Pages: 16 - 20
What a Decade! What a Future!
Brad Cleveland
Callcenter
Pages: 22 - 27
Seven Questions, seven Answers
Ian Turner
Technology
Pages: 30 - 34
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