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  • Conference proceedings
  • Open Access
  • © 2023

Information and Communication Technologies in Tourism 2023

Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023

  • This book is open access, which means that you have free and unlimited access

  • Explores the ways in which information and communication technologies in tourism drive innovation

  • Features various research models and methods

Part of the book series: Springer Proceedings in Business and Economics (SPBE)

Conference series link(s): ENTER: ENTER e-Tourism Conference

Conference proceedings info: ENTER 2023.

Buying options

Softcover Book USD 49.99
Price excludes VAT (USA)

Table of contents (41 papers)

  1. Front Matter

    Pages i-xv
  2. Technology

    1. Front Matter

      Pages 1-1
    2. The Initial Impact of Technology Enabled Relationship Creation in Rural Lebanon

      • Alessandro Inversini, Maxie Müller, Salma Talhouk
      Pages 3-14Open Access
    3. Meaning of Fun in Hotel Gamified Applications

      • Demos Parapanos, Elina Michopoulou
      Pages 15-27Open Access
    4. Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery

      • Aarni Tuomi, Brana Jianu, Maartje Roelofsen, Mário Passos Ascenção
      Pages 28-39Open Access
    5. A Re-rank Algorithm for Online Hotel Search

      • Emanuele Cavenaghi, Lorenzo Camaione, Paolo Minasi, Gabriele Sottocornola, Fabio Stella, Markus Zanker
      Pages 53-64Open Access
    6. How Do Affect the Infusion of Smart Technology and Mindfulness of Tourism SMEs on Competitiveness?

      • Estrella Diaz, Águeda Esteban, Rocío Carranza, Carlos Sánchez-Camacho, David Martín-Consuegra
      Pages 77-81Open Access
    7. User Experience and Spatial Presence in a Walk-In Augmented Reality 3D Model for Tourists

      • Timo Partala, Mikko Kosonen, Tuomas Hellsten, Henri Riissanen
      Pages 82-87Open Access
    8. Mobile Eye-Tracking as a Research Method to Explore the D/Deaf Experience at Arts and Cultural Venues

      • Vanessa Cumper, Caroline Scarles, Hongbo (Daisy) Liu, Albert Kimbu
      Pages 94-98Open Access
    9. Daily Deals Usage in the Pandemic Context of the Slovenian Hotels: Technology Adoption Perspective

      • Miha Bratec, Petra Zabukovec Baruca, Katarzyna Minor
      Pages 105-110Open Access
  3. Social Media and User Generated Content

    1. Front Matter

      Pages 111-111
    2. Can TikTok Sound Enhance Tourism SMEs’ Engagement?

      • Risqo Wahid, Heikki Karjaluoto, Dandison Ukpabi, Kimmo Taiminen
      Pages 142-147Open Access
    3. Visual Social Media Communication of Italian Luxury Hotels and the Pandemic: An AI-Assisted Content Analysis

      • Katarzyna Minor, Jelena Mušanović, Jelena Dorčić, Miha Bratec
      Pages 148-153Open Access
    4. What Makes People So Fond of Food Travel Vlogs? A Preliminary Study

      • Wenliang (Max) Li, Yoo Ri Kim, Caroline Scarles
      Pages 154-159Open Access

Other Volumes

  1. Information and Communication Technologies in Tourism 2023

About this book

This open access book provides an extensive overview of the usage of information and communication technologies in the tourism and hospitality industry. It presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 30th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2023 conference. The enclosed papers cover various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics and recommendation systems.


  • Open Access
  • Virtual reality in tourism and hospitality
  • Augmented reality in tourism and hospitality
  • e-Tourism
  • e-Learning
  • recommendation systems in tourism
  • social media use in tourism and hospitality
  • big data analytics in tourism and hospitality

Editors and Affiliations

  • Business Administration, University of Lleida, Lleida, Spain

    Berta Ferrer-Rosell

  • Faculty of Computer Science, Free University of Bozen-Bolzano, Bolzano, Italy

    David Massimo

  • Nutrition and Hospitality Management, University of Mississippi, University, USA

    Katerina Berezina

About the editors

Berta Ferrer-Rosell is Associate Professor (Serra Hunter Fellow) at University of Lleida (Catalonia, Spain). She is Coordinator of the Joint Degree in Business Administration and Tourism and Director of Research Excellence and Education at the International Federation for IT and Travel & Tourism (IFITT). Her research interests focus on the analysis of tourism sector (destinations, companies and tourists) through ICT and Compositional Analysis. She is co-editor in chief of Journal of Tourism Analysis – Revista de Análisis Turístico and serves on the editorial boards of the Journal of Information Technology & Tourism (JITT), the European Journal of Tourism Research (EJTR) and Consumer Behavior in Tourism and Hospitality (CBTH).


David Massimo is Assistant Professor (RTD) of Computer Science at the Free University of Bozen-Bolzano (Italy). His research interests lie in designing, developing, and evaluating Recommender and Decision-Support Systems, with particular attention to tourism applications. The outcomes of Massimo's research are published in recognized journals and conference proceedings. The recommendation technology he developed has been industrialized. The International Federation for IT and Travel & Tourism (IFITT) awarded Prof. Massimo with two best paper awards for his research contribution to eTourism.


Katerina Berezina is an Associate Professor in the Department of Nutrition and Hospitality Management at the University of Mississippi (University, MS, USA). Her research interests are in the areas of information technology in hospitality and tourism, electronic distribution, and revenue management. She serves as the Managing Editor of the Journal of Hospitality and Tourism Technology.

Bibliographic Information

Buying options

Softcover Book USD 49.99
Price excludes VAT (USA)