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Information and Communication Technologies in Tourism 2023

Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023

  • Conference proceedings
  • Open Access
  • © 2023

You have full access to this open access Conference proceedings


  • This book is open access, which means that you have free and unlimited access
  • Explores the ways in which information and communication technologies in tourism drive innovation
  • Features various research models and methods

Part of the book series: Springer Proceedings in Business and Economics (SPBE)

Included in the following conference series:

Conference proceedings info: ENTER 2023.

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About this book

This open access book provides an extensive overview of the usage of information and communication technologies in the tourism and hospitality industry. It presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 30th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2023 conference. The enclosed papers cover various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics and recommendation systems.

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Table of contents (41 papers)

  1. Technology

  2. Social Media and User Generated Content

Other volumes

  1. Information and Communication Technologies in Tourism 2023

Editors and Affiliations

  • Business Administration, University of Lleida, Lleida, Spain

    Berta Ferrer-Rosell

  • Faculty of Computer Science, Free University of Bozen-Bolzano, Bolzano, Italy

    David Massimo

  • Nutrition and Hospitality Management, University of Mississippi, University, USA

    Katerina Berezina

About the editors

Berta Ferrer-Rosell is Associate Professor (Serra Hunter Fellow) at University of Lleida (Catalonia, Spain). She is Coordinator of the Joint Degree in Business Administration and Tourism and Director of Research Excellence and Education at the International Federation for IT and Travel & Tourism (IFITT). Her research interests focus on the analysis of tourism sector (destinations, companies and tourists) through ICT and Compositional Analysis. She is co-editor in chief of Journal of Tourism Analysis – Revista de Análisis Turístico and serves on the editorial boards of the Journal of Information Technology & Tourism (JITT), the European Journal of Tourism Research (EJTR) and Consumer Behavior in Tourism and Hospitality (CBTH).


David Massimo is Assistant Professor (RTD) of Computer Science at the Free University of Bozen-Bolzano (Italy). His research interests lie in designing, developing, and evaluating Recommender and Decision-SupportSystems, with particular attention to tourism applications. The outcomes of Massimo's research are published in recognized journals and conference proceedings. The recommendation technology he developed has been industrialized. The International Federation for IT and Travel & Tourism (IFITT) awarded Prof. Massimo with two best paper awards for his research contribution to eTourism.


Katerina Berezina is an Associate Professor in the Department of Nutrition and Hospitality Management at the University of Mississippi (University, MS, USA). Her research interests are in the areas of information technology in hospitality and tourism, electronic distribution, and revenue management. She serves as the Managing Editor of the Journal of Hospitality and Tourism Technology.

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