Overview
- Handy guide to providing effective, efficient, and professional IT support
- Valuable advice for support technicians working with any type of user, small to large businesses, and for individuals and teams
- Includes best ways to support users remotely as well as in the office
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About this book
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote supportfor users away from home or working in another office
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
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Keywords
Table of contents (18 chapters)
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IT Support Fundamentals
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IT Support Methodology
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Understanding IT System Problems
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Documentation and Reporting
Authors and Affiliations
About the author
Bibliographic Information
Book Title: The IT Support Handbook
Book Subtitle: A How-To Guide to Providing Effective Help and Support to IT Users
Authors: Mike Halsey
DOI: https://doi.org/10.1007/978-1-4842-5133-1
Publisher: Apress Berkeley, CA
eBook Packages: Professional and Applied Computing, Apress Access Books, Professional and Applied Computing (R0)
Copyright Information: Mike Halsey 2019
Softcover ISBN: 978-1-4842-5132-4Published: 04 October 2019
eBook ISBN: 978-1-4842-5133-1Published: 03 October 2019
Edition Number: 1
Number of Pages: XVII, 197
Number of Illustrations: 76 b/w illustrations
Topics: Computer Applications, Microsoft and .NET, Computer System Implementation