Diversity and Inclusion in Quality Patient Care

  • Marcus L. Martin
  • Sheryl L. Heron
  • Lisa Moreno-Walton
  • Anna Walker Jones

Table of contents

  1. Front Matter
    Pages i-xx
  2. Chapters

    1. Front Matter
      Pages 1-1
    2. Marc A. Nivet, Malika Fair
      Pages 3-9
    3. Savoy Brummer, Iris Reyes, Marcus L. Martin, Leslie Uldine Walker, Sheryl L. Heron
      Pages 11-21
    4. Marcus L. Martin, Sheryl L. Heron, Lisa Moreno-Walton, Leslie Uldine Walker, Anna Walker Jones
      Pages 23-30
    5. Georges Ramalanjaona, Marcus L. Martin
      Pages 31-38
    6. Antoine Leflore, Susan Sawning, Cherri Hobgood
      Pages 39-53
    7. Yu-Feng Yvonne Chan, Kumar Alagappan, Saadiyah Bilal, Jan Hargrave, Suzanne Bentley, Marcus L. Martin
      Pages 55-67
    8. Mildred M. Best, Swami Sarvaananda, Jamela M. Martin, Pamela Gayle White, Marcus L. Martin
      Pages 83-100
    9. Leslie S. Zun, John S. Rozel
      Pages 121-129
    10. Anne Beth Smith
      Pages 131-136
    11. Edward Stettner, Leon L. Haley Jr., Sheryl L. Heron
      Pages 137-150
    12. Anne Beth Smith
      Pages 161-168
    13. Kevin Ferguson, John S. Misdary, Alex Diaz, Darcy Mainville
      Pages 169-178
    14. Ugo A. Ezenkwele, Gholamreza Sadeghipour Roodsari, Aasim I. Padela
      Pages 179-188
    15. Lynne Holden, Lynne D. Richardson
      Pages 189-198
  3. Cultural Competency Case Studies: Transitional Introduction

    1. Front Matter
      Pages 199-201
    2. Sheryl L. Heron, Lynne D. Richardson
      Pages 203-206
    3. Erika Phindile Chowa, Christian Arbelaez
      Pages 207-212
    4. Bernard L. Lopez, Heather Hollowell Davis, Traci R. Trice, Leigh-Ann Jones Webb, Marcus L. Martin
      Pages 213-218
    5. Heather Hollowell Davis, Leigh-Ann Jones Webb, Marcus L. Martin
      Pages 219-224
    6. Tammie E. Quest
      Pages 225-228
    7. Matthew M. Leonard, Bryant Cameron Webb, Adetolu Olufunmilayo Oyewo, Marcus L. Martin
      Pages 229-234
    8. Claire Plautz, Marcus L. Martin
      Pages 235-239
    9. Sybil Zachariah, Swaminatha V. Mahadevan
      Pages 241-246
    10. Simiao Li, Jason Liebzeit, Michael A. Gisondi
      Pages 247-251
    11. Heather M. Prendergast
      Pages 253-258
    12. Diane Rimple
      Pages 259-262
    13. Lisa Moreno-Walton, Marcus L. Martin, Leslie Uldine Walker, Ruth E. Wong-Pérez, Janene Hecker Klein
      Pages 263-269
    14. Tareq A. Al-Salamah, Lisa Moreno-Walton
      Pages 271-276
    15. Kevin Ferguson, Alex Diaz
      Pages 277-281
  4. Back Matter
    Pages 283-293

About this book


No other hospital department cares for patients as diverse as those who come to the Emergency Department (ED). These patients encompass all stages and positions of life and health. Many belong to distinct minority cultures defined by the patient's sexual orientation and gender identity, disability, spirituality, language, race, and ethnicity. It has been well documented that minorities experience inadequate emergency treatment and face poorer healthcare outcomes. Furthermore, research has established that the elderly, ethnic minorities, the poor, and persons with Medicaid coverage are more likely than other people to utilize the emergency department rather than primary care services. With the passage of the Affordable Care Act, particularly the Medicaid expansion, EDs across the United States are poised to care for an unprecedented number of underserved minorities. The need to equip emergency healthcare professionals to practice medicine that is culturally competent in the broadest possible sense has never been greater. Diversity and Inclusion in Quality Patient Care aims to fill this need.


cultural competency diversity emergency medicine inclusion minority culture patient and provider identity

Editors and affiliations

  • Marcus L. Martin
    • 1
  • Sheryl L. Heron
    • 2
  • Lisa Moreno-Walton
    • 3
  • Anna Walker Jones
    • 4
  1. 1.Professor of Emergency Medicine University of Virginia School of Medicine Department of Emergency MedicineVice President and Chief Officer for Diversity and EquityCharlottesvilleUSA
  2. 2.Assistant Dean Clinical Education & Student Affairs Emory University School of MedicineProfessor of Emergency Medicine Vice Chair – Administrative AffairsAtlantaUSA
  3. 3.Director of Diversity Department of Medicine Section of Emergency Medicine Louisiana State University Health Sciences Center - New OrleansProfessor of Emergency Medicine Director of ResearchNew OrleansUSA
  4. 4.University of Virginia HospitalCharlottesvilleUSA

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Medicine
  • Print ISBN 978-3-319-22839-6
  • Online ISBN 978-3-319-22840-2
  • Buy this book on publisher's site