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Ontwikkeling van een serious game voor multidisciplinaire samenwerking in zorg en welzijn

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Tijdschrift voor gezondheidswetenschappen Aims and scope

Samenvatting

Gemeenten en zorgorganisaties kijken steeds vaker over grenzen van sectoren heen vanwege de decentralisatie van ondersteuning aan langdurig zieken en ouderen. De samenwerking bij een dergelijke integrale aanpak kent verschillende uitdagingen, die in opleiding en training kunnen worden geoefend. Dit artikel beschrijft het proces om te komen tot een serious game voor het oefenen van de belangrijkste uitdagingen bij complexe multidisciplinaire samenwerking in zorg en welzijn. Op basis van literatuuronderzoek en interviews met professionals zijn vier leerdoelen opgesteld: het onderscheiden van de meerwaarde van de verschillende professionals, het communiceren met de verschillende professionals, het ontwikkelen van en het handelen naar een teamgerichte focus en het reflecteren op de samenwerking en de eigen rol hierin. In een prototype van de serious game combineerden we deze leerdoelen met gaming elementen, zoals tijdsdruk, het omgaan met tegenstrijdige belangen, het uitwisselen van unieke informatie, cross-training en stapsgewijze spelacties. De game is in drie pilotsessies gespeeld met professionals uit zorg en welzijn. Direct na het spelen werd met behulp van een evaluatieprotocol de game geëvalueerd en aangepast. De leerdoelen werden herkend en de spelvorm sluit aan bij de wensen van de praktijk. Deze studie biedt inzicht in de bouwstenen om multidisciplinaire samenwerking te optimaliseren en laat zien hoe een laagdrempelige, praktijkgerichte simulatietraining kan worden ontwikkeld.

Abstract

Development of a serious game to improve multidisciplinary cooperation in health and social care

Decentralisation of health and social care support for older people and people with chronic conditions makes municipalities and healthcare organisations explore activities beyond their organisational borders. Such an ‘integrated approach’ builds on strong multidisciplinary cooperation, which has many challenges. To deal effectively with these challenges, training and education are necessary. This study describes the development of a serious game for practicing the most common challenges. Based on a literature review and interviews, four training objectives were determined: recognition of the added value of professionals, communication with other professionals, development of and acting according to a ‘team focus’ and reflection on the cooperation and one’s role in this. These objectives were matched with gaming elements, such as time pressure, dealing with conflicting interests, exchange of unique information, cross training and stepped play-elements. The game has been pilot-tested in three pilots with healthcare professionals. After every pilot the game was evaluated and adjusted, according to a protocol. Health and social care professionals recognized the training objectives and acknowledged that the game met their requirements. This study provides insight in the building blocks for optimizing multidisciplinary cooperation and demonstrates how low-profile training with simulation and gaming elements can be co-designed with health and social care professionals.

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Author information

Authors and Affiliations

  1. TNO, 3005, 2301, DA, Leiden, The Netherlands

    D.M van der Klauw, L. de Koning, I. Hollander, R. van Rijk, M.C. Bakhuys Roozeboom, M. Schoone-Harmsen & R. van der Kleij

  2. Maastricht UMC, Maastricht, The Netherlands

    H.J.M. Vrijhoef

  3. TNO, Leiden en Universiteit Twente, Enschede, The Netherlands

    J.M.C. Schraagen

Authors
  1. D.M van der Klauw
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  2. L. de Koning
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  3. I. Hollander
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  4. R. van Rijk
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  5. M.C. Bakhuys Roozeboom
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  6. M. Schoone-Harmsen
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  7. H.J.M. Vrijhoef
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  8. R. van der Kleij
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  9. J.M.C. Schraagen
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Corresponding author

Correspondence to M. Schoone-Harmsen.

Additional information

1 TNO, Leiden

2 Maastricht UMC, Maastricht

3 TNO, Leiden en Universiteit Twente, Enschede

Correspondentieadres

Marian Schoone, TNO, Postbus 3005, 2301 DA Leiden, tel. 088-8666090, e-mail: marian.schoone@tno.nl

Noten

a Een team wordt hier gezien als “een min of meer afgebakende groep van professionals met een bepaalde mate van taakafhankelijkheid en gedeelde doelen”.34

b Wij danken ZonMw voor de financiering van dit project binnen het programma “Op één lijn” (projectnummer 154031003).

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van der Klauw, D., de Koning, L., Hollander, I. et al. Ontwikkeling van een serious game voor multidisciplinaire samenwerking in zorg en welzijn. Tijdschr Gezondheidswet 94, 146–153 (2016). https://doi.org/10.1007/s12508-016-0055-9

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  • DOI: https://doi.org/10.1007/s12508-016-0055-9

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