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Language Barriers, Physician-Patient Language Concordance, and Glycemic Control Among Insured Latinos with Diabetes: The Diabetes Study of Northern California (DISTANCE)



A significant proportion of US Latinos with diabetes have limited English proficiency (LEP). Whether language barriers in health care contribute to poor glycemic control is unknown.


To assess the association between limited English proficiency (LEP) and glycemic control and whether this association is modified by having a language-concordant physician.


Cross-sectional, observational study using data from the 2005–2006 Diabetes Study of Northern California (DISTANCE). Patients received care in a managed care setting with interpreter services and self-reported their English language ability and the Spanish language ability of their physician. Outcome was poor glycemic control (glycosylated hemoglobin A1c > 9%).


The unadjusted percentage of patients with poor glycemic control was similar among Latino patients with LEP (n = 510) and Latino English-speakers (n = 2,683), and higher in both groups than in whites (n = 3,545) (21% vs 18% vs. 10%, p < 0.005). This relationship differed significantly by patient-provider language concordance (p < 0.01 for interaction). LEP patients with language-discordant physicians (n = 115) were more likely than LEP patients with language-concordant physicians (n = 137) to have poor glycemic control (27.8% vs 16.1% p = 0.02). After controlling for potential demographic and clinical confounders, LEP Latinos with language-concordant physicians had similar odds of poor glycemic control as Latino English speakers (OR 0.89; CI 0.53–1.49), whereas LEP Latinos with language-discordant physicians had greater odds of poor control than Latino English speakers (OR 1.76; CI 1.04–2.97). Among LEP Latinos, having a language discordant physician was associated with significantly poorer glycemic control (OR 1.98; CI 1.03–3.80).


Language barriers contribute to health disparities among Latinos with diabetes. Limited English proficiency is an independent predictor for poor glycemic control among insured US Latinos with diabetes, an association not observed when care is provided by language-concordant physicians. Future research should determine if strategies to increase language-concordant care improve glycemic control among US Latinos with LEP.


Population-based studies in the United States report that Latinos are disproportionately affected by diabetes, tend to have worse glycemic control, and suffer more diabetes-related complications than their white, non-Latino counterparts.14 Recent studies suggest that disparities in glycemic control between whites and Latinos may be increasing.5,6

Many social factors contribute to poor glycemic control among Latinos. Compared to other major population groups in the US, Latinos are the most likely to be uninsured7 and are more likely to report financial barriers to medication use.8 Latinos are also more likely than other groups to report limited English proficiency (LEP), and the proportion of Latinos with LEP has increased in recent years: 39% of Latinos in the US reported speaking English less than “very well” in 2004.9 While research involving diverse populations with diabetes has shown robust relationships between patient-physician communication, patient satisfaction, and health-promoting behaviors,1012 it remains unclear whether language barriers render health care less effective for Latinos with diabetes and LEP or contribute to known disparities in care. The few studies that have directly examined the association between patient language and glycemic control have each concluded that language barriers are not associated with glycemic control, although these study findings may have been limited by small sample size13 or lack of detailed clinical and demographic data,1,14 or influenced by a high degree of physician-patient language concordance.1,15

We employed data from a well-characterized cohort of insured patients with diabetes to determine (1) whether LEP was associated with poor glycemic control among Latinos and (2) whether having a language-concordant physician was associated with better glycemic control among Latinos with LEP.


The Diabetes Study of Northern California (DISTANCE) surveyed a race-stratified random sample of members of the Kaiser Permanente Northern California (KPNC) Diabetes Registry.16 The DISTANCE survey assessed a range of social, behavioral, and care-related factors that might influence diabetes outcomes. Surveys were offered in five languages (including English and Spanish) and could be completed via mail, on the web, or by phone. The survey was in the field during 2005–2006 and had a response rate of 62%.16

DISTANCE was approved by the institutional review boards of the Kaiser Foundation Research Institute and the University of California, San Francisco School of Medicine.

Study Setting

KPNC is a nonprofit, integrated health care delivery system providing comprehensive medical care to a diverse population of approximately 3.2 million members in Northern California. Distribution of patient demographic and socioeconomic factors is similar to that of the area population, except in the extremes of the income distribution.17 Each KPNC facility provides bilingual clinicians and interpreter services offered through qualified bilingual staff, telephone language interpreters, and on-site professional interpreters for their patients with LEP.

Study Participants

Among the ∼20,000 DISTANCE respondents, there were 8,397 whose primary race/ethnic self-identification was Latino (3,877) or white (4,520). We excluded subjects who had an enrollment gap in the health plan of greater than 30 days in the year prior to the survey (n = 167), did not have at least one glycosylated hemoglobin A1c (A1c) measure in the year prior to the survey (n = 929), or were identified as having type 1 diabetes (n = 384). We also excluded those who did not respond to the survey question regarding their own English language proficiency (n = 42) and, among whites, excluded those reporting difficulty with English (n = 47). For modeling purposes, those without an assigned primary care physician (PCP) or medical care facility were excluded (n = 88), leaving 6,738 respondents who formed the basis for the following analysis.

Study Measures

English proficiency was assessed by asking, “How often do you have difficulty understanding or speaking English?” Those who responded “usually” or “often” were considered to have LEP, while those who responded “sometimes,” “rarely,” or “never” were designated as English-speaking. This item was modeled after the item used by the US Census and in other studies of LEP patients.18,19 Physician language concordance was assessed by asking the participants, “Without using an interpreter, how well does your personal physician speak your language?” LEP participants who responded “well,” “very well,” or “excellent” were considered to have a language-concordant primary care physician (LEP-concordant), whereas those who responded “fair,” “poorly,” or “does not speak my language” were considered to have a language-discordant physician (LEP-discordant). LEP patients who did not respond to the question on physician language proficiency were designated as “LEP-missing.”

Demographic information and time since diabetes diagnosis were determined from patient survey responses. KPNC data from 2005 were used to generate individual comorbidity scores using the DXCG, a validated risk assessment tool designed to quantify a patient’s illness burden.20 Patients whose benefit records showed no gap of greater than 30 days in pharmacy coverage during the year prior to the survey response date were categorized as having continuous pharmacy benefits.

Outcome Measures

We used the last A1c test obtained in the year prior to completion of the questionnaire to create our main outcome measure. This laboratory result was obtained during routine clinical care. Following national guidelines, we defined poor glycemic control to be A1c >9%.21

Statistical Analysis

We compared characteristics of white, Latino-English-speakers and Latino patients with LEP using chi-squared tests for categorical variables and Student’s t-tests for continuous variables. Among Latino patients with LEP, we compared the LEP-discordant and the LEP-missing groups to the LEP-concordant group. We then compared the odds of poor glycemic control (A1c >9%) between white, Latino English-speakers and Latino patients with LEP using generalized estimating equations (GEE) models to account for clustering of patients by physician and healthcare facility. We also specified models that included an interaction term for patient-provider language concordance × LEP status to evaluate whether the LEP-A1c relationship differed by patient-provider concordance. Finding this interaction to be significant (p < 0.01 for interaction term), we ran subsequent adjusted analyses stratified by patient-provider language concordance and LEP status. The following groups of covariates were added sequentially to adjusted models: demographic variables (age, sex); SES (income, education); clinical characteristics (diabetes duration and co-morbidity index); and pharmacy benefits. If an individual term did not substantively alter the point estimate of the main effect, it was not considered confounding and was eliminated from the final model. We included missing indicators for all variables that were incomplete in all our models. We repeated all analyses with mean A1c as the outcome using linear GEE models. Finally, we used the Least Square Means option in SAS (SAS 9.1) to generate predicted probabilities of poor control and mean A1c by exposure group.

In order to determine if our results were sensitive to our definition of LEP, we repeated our analyses including patients who reported “sometimes” having difficulty with English in the LEP group.


The study population of 6,738 included 3,545 white patients, 2,683 English-speaking Latino patients, and 510 Latino patients with LEP. Patients were seen at 48 facilities, with no single facility contributing more than 10% of patients with LEP. Latino patients were cared for by 988 PCPs, of whom 296 had at least 1 study patient with LEP. The majority (90%) of the patients with LEP were cared for by a physician who had 3 or fewer study LEP patients (range 1–13).

White, Latino English-speakers, and Latino patients with LEP differed in several ways (Table 1). Whites were more likely than either of the Latino groups to be male and report more education and greater income. English-speaking Latino patients were more likely than their LEP counterparts to be male (50.1% vs 36.1%), have finished high school (69.5% vs 29.0%), have annual incomes of $35,000 or above (56.1% vs 23.3%), and have continuous pharmacy benefits during the year prior to the survey (94.4% vs 85.9%) (P value for all comparisons < 0.001). Mean co-morbidity index values were similar in the two Latino groups and slightly lower than the white group.

Table 1 Characteristics of 6,738 Insured Patients with Diabetes by Ethnicity, English Language Proficiency, and Physician Language Concordance

Characteristics of the 510 patients within the three LEP groups differed only slightly. LEP-discordant patients (n = 115) were marginally less likely than LEP-concordant patients (n = 137) to report an annual income under $35,000 (58.3% vs 64.2%, p = 0.08) and marginally more likely to have continuous pharmacy benefits (90.4% vs 82.5%, p = 0.07). LEP-missing were less likely than LEP-concordant participants to provide income information (8.8% vs 24.0%, p < 0.05).

Overall, the unadjusted percentage of patients with poor glycemic control was similar among Latino patients with LEP and Latino English-speakers and higher in both groups than in whites (21% vs 18% vs 10%, respectively, p < 0.05 for each white vs Latino comparison); mean A1c had a similar pattern (7.8 vs 7.6 vs 7.2, p < 0.05) (Table 1). However, LEP-discordant patients were more likely than LEP-concordant patients to have poor glycemic control (27.8% vs 16.1%, p = 0.02) and to have somewhat higher mean A1c values (8.0 vs 7.6, p = 0.07).

Accounting for clustering by physician and care facility changed the univariate patterns somewhat; LEP Latino patients were more likely to be in poor glycemic control (A1c >9%) than English-speaking Latinos (OR 1.24; CI 1.01–1.52) (Table 2). In stratified models, LEP-concordant patients were no more likely than Latino English-speakers to have poor control (OR 0.87; 95% CI 0.53–1.43). In contrast, LEP-discordant patients were significantly more likely to be in poor control than Latino English-speakers (OR 1.76; 95% CI 1.06–2.93). LEP-missing had odds of poor control intermediate between those of the other two LEP groups (OR 1.23; 95% CI 0.89–1.71).

Table 2 Association of Ethnicity, English Proficiency, and Physician Language Concordance with Poor Glycemic Control (A1c >9%) Among Insured Patients with Diabetes in GEE Models Accounting for Clustering by Physician and Health Facility

Adjustment for covariates made minimal difference in the odds of poor control when comparing whites to Latino English speakers (OR 1.67; CI 1.44–1.95) or when comparing LEP groups to Latino English-speakers (Table 2). Final model covariates included age, sex, co-morbidity index score, time since diabetes diagnosis, and pharmacy benefits. Income and education had no significant impact on point estimates, so these terms were not included in the final model. Direct comparison between the LEP groups revealed that LEP-discordant patients had two-fold greater odds of poor glycemic control compared to LEP-concordant patients (OR 1.98; CI 1.03-3.80). After setting demographic and clinical covariates to the study population mean for each group, the predicted probability of poor glycemic control among LEP-discordant patients was 20.9% (CI: 13.0, 31.9) compared to 11.8% (CI: 7.3, 18.4) among LEP-concordant patients.

Analysis of the association of Latino patient English proficiency and physician language concordance with A1c as a continuous outcome in GEE linear models yielded similar relationships. The LEP-concordance interaction term was significant (p = 0.03), and adjusted models comparing the least mean squares A1c between English-speaking and LEP-concordant groups showed no significant difference (7.64 vs 7.58, p = 0.72). Differences in mean A1c between English-speaking and LEP-discordant groups did not reach statistical significance in adjusted models (7.64 vs 7.94, p = 0.18). In a sensitivity analysis including patients who reported “sometimes” having trouble speaking English within the LEP group, the results of the final models were qualitatively similar but with broader, non-significant confidence intervals (data not shown). Repeating all analyses using logistic regression without accounting for clustering yielded nearly identical results (data not shown).


In a study of patients with diabetes in a managed care setting with interpreter services, we found that Latino patients with limited English proficiency were somewhat more likely than English-speaking Latinos to have poor glycemic control (A1c > 9.0%). However, the association between LEP and glycemic control was strongly modified by physician-patient language concordance. LEP patients with language-concordant physicians were no more likely to have poor glycemic control than Latino English-speaking patients; in contrast, LEP patients with language-discordant physicians were significantly more likely to have poor glycemic control. These findings were only slightly attenuated by adjustment for a selected set of demographic and clinical confounders and did not change after accounting for within-physician and within-facility clustering.

Poor glycemic control is a primary driver of diabetes-associated microvascular disease.22 The 11% absolute difference in the proportion of patients with poor glycemic control between LEP-discordant and LEP-concordant patients that we report is clinically meaningful and concerning. The 6% absolute difference in poor glycemic control between English-speaking Latinos and whites, while smaller, and not a novel finding,23,24 is also concerning and underscores the need to improve glycemic control among Latinos irrespective of English language ability.

Language barriers in health care have been associated with decreased patient satisfaction with care, increased problems with medication comprehension19, and decreased receipt of health services, even in insured patient populations.25,26 Access to professional interpreters can improve these outcomes;2730 however, emerging evidence suggests that interpreters may be underutilized even when available, with physicians opting to use their own limited second language skills or family members as interpreters.3134 While interpreters are available at study clinical sites, we have no measures of their use.

Several studies have demonstrated that language-concordant care yields better outcomes.18,26,29,35,36 While the mechanism of the observed association between language concordance and improved glycemic control remains to be elucidated, it is reasonable to hypothesize that language-concordant physicians, compared to physicians dependent on interpreters, may be better able to elicit patient concerns,37,38 explain diabetes self-management,19 persuade patients to use insulin,39 or recognize and treat the depression common among patients with diabetes.40 Physicians using interpreters have reported difficulties eliciting symptoms, explaining treatments, and eliciting treatment preferences.38 A recent DISTANCE study using data from Asian as well as Latino patients with LEP found that reports of communication competence and trust in their physician were higher when the physician was language concordant.41

Our results should be contrasted with a recent, large study of patients with diabetes cared for in managed care settings that reported no difference in glycemic control by the preferred language of Latino patients.42 In that study, the majority of Spanish-speaking patients were cared for by Spanish-speaking physicians. Our finding of no differences in glycemic control between LEP-concordant vs English-speaking Latino patients is consistent with the previous study’s lack of difference given their high prevalence of language-concordant physicians. Our use of poor glycemic control as our main outcome measure also differs from other studies. Poor glycemic control may be a more clinically relevant and sensitive outcome than mean glycemic control.43

The study has several limitations. First, while our results may not be generalizable to the very poor or very wealthy, we found that income and education did not impact our models; however, differences between Latinos and whites may be conservative in so far as Latinos within Kaiser generally do not have medication and health care access barriers to glycemic control. Second, while survey participants may differ from non-respondents, we found few differences based on clinical data and census-based socioeconomic data, which were available for all members of the cohort.16 Third, most Latinos in the DISTANCE registry are of Mexican ancestry; the association between LEP and poor glycemic control may be different among Latinos of other nationalities.44,45 Fourth, we are unable to distinguish language barriers from cultural barriers to care. Fifth, we used patient report of physician language fluency to determine concordance and have no independent measure of physician fluency or use of interpreter services. Sixth, LEP patients with language-concordant physicians may differ from those with discordant physicians in ways our data do not capture, and these unmeasured differences may contribute to the observed differences in glycemic control. Seventh, while we used a single measure of glycemic control, studies suggest that a single glycemic value can predict microsvascular events46 and that exposure to poor control can impart a lasting “legacy effect” on microvascular and macrovascular events years after glycemic control equalizes between groups.47

This study also has several strengths. We examined glycemic control for Latino patients with uniform access to prepaid health care, and the associations we observe among patient language, physician language concordance, and glycemic control are not confounded by differences in health care coverage. In addition, KPNC study sites comply with federal language access services statutes and offer high-quality interpreter services to their patients. Among health plans in California, Kaiser Permanente has the lowest rate of patient-reported problems with access and quality of care for patients with LEP.48 Differences in glycemic control between language-concordant and language-discordant interactions may be even greater at health care facilities with more limited availability of interpreter services. Finally, we had access to patient self-report of English language proficiency, the current standard in determining LEP status.49

Our study has several implications. First, it confirms that without assurance of language-concordant providers, LEP should be considered a risk factor for less effective health care, even in a context of access to qualified interpreters. Currently, most quality improvement efforts do not place language on par with race, ethnicity, or socioeconomic data. This study and others suggest that LEP status should be included in quality reporting, as important heterogeneity in Latino populations is obscured when only ethnicity is examined.48 Second, our study suggests that language-concordant care may make it easier to navigate the myriad issues thought to influence ethnic disparities in glycemic control generally,50 and glycemic control among Latinos patients with LEP more specifically, including cultural attitudes toward diabetes,51 diabetes medications,52,53 prevention,54 and diet,55,56 as well as acculturation,57 limited health literacy,58 and high rates of depression.59 While this observational study cannot provide evidence for causality, health plans should consider systematically offering the choice of language-concordant primary care physicians to patients with diabetes and LEP. The widespread distribution of patients with LEP throughout the country already renders increasing the linguistic capacity of the current physician workforce a priority.31,60


In the 2000 census, 8.1% of the US population, 18 million adults, most of them Latinos, reported speaking English less than very well.61 Latinos with LEP currently constitute nearly half of the California Latino population with diabetes.62 Patients with LEP and diabetes—an illness that demands substantial knowledge, self-management, and ongoing interaction with the medical system—may be particularly vulnerable to the challenges posed by inadequate communication. Our study finds that LEP is a contributor to ethnic disparities and a significant and independent predictor of poor glycemic control among Latinos with diabetes, an association not observed when care is provided by language-concordant physicians. Future research should determine if strategies to link Spanish-speaking patients with Spanish-speaking physicians reduce language and ethnic disparities in glycemic control.


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We thank Joe Selby, MD, for critical review of a draft of this manuscript.


Dr. Fernandez was supported by an NIH Career Development Award (K23-RR018324-01) and by a professorship award from the Arnold P. Gold Foundation. Dr. Schillinger was supported by an NIH Clinical and Translational Science Award UL1 RR024131. Dr. Schenker was supported by the General Internal Medicine Fellowship at UCSF, funded by the Department of Health and Human Services, Health Resources and Services Administration (DHHS HRSA D55HP05165). Dr. Karter, Warton MPH, Moffet MPH, and Dr. Ahmed were supported by National Institute of Diabetes and Digestive and Kidney Diseases R01 DK065664 National Institute of Child and Human Development (R01 HD046113) R01 HD046113. Funders had no role in any aspect of the study.

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Correspondence to Alicia Fernandez MD.

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Dr. Karter had full access to all of the data in the study and takes responsibility for the integrity of the data and the accuracy of the data analysis.

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Fernandez, A., Schillinger, D., Warton, E.M. et al. Language Barriers, Physician-Patient Language Concordance, and Glycemic Control Among Insured Latinos with Diabetes: The Diabetes Study of Northern California (DISTANCE). J GEN INTERN MED 26, 170–176 (2011).

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  • Latino/Hispanic
  • language
  • diabetes
  • limited English proficiency
  • health disparities
  • health communication