Abstract
Background
Cork University Hospital acts as the tertiary referral centre for the HSE southern area, with a catchment population of 1.2 million [1]. The neurology registrars receive telephone consultations from hospitals and primary care practices in the region. While there have been a number of studies examining inpatient neurology consultations in Irish hospitals [2–6], there is a paucity of data examining the support provided by tertiary referral centres to other acute hospitals and primary care centres in their region.
Aims
The aim of this study is to define the workload of the neurology registrar with respect to telephone consultations and to examine the quality of these referrals.
Methods
All calls received from the 19th of October 2021 to the 25th of February 2022 were logged by the receiving registrar. Information collected pertained to the nature of the consult and completeness of the referral.
Results
The average volume of calls during the study period was six per week. The median call duration was 8 min. The cumulative time spent resolving outside calls during the study period was at least 41.25 hours. Sixty-three per cent of calls were from other acute hospitals in the region. Thirty-nine per cent of referrals were deemed incomplete with respect to either history, collateral history or examination.
Conclusions
This is a necessary service in a system that is not adequately resourced to provide specialist led care in all hospitals. A greater emphasis on complete and accurate referrals, along with robust communication and documentation, could reduce the inherent risk associated with such consultations.
Similar content being viewed by others
References
Neurosciences - Cork University Hospital. Retrieved June 26, 2022, from https://cuh.hse.ie/our-services/our-specialities-a-z-/neurosciences/
Togher Z, Fullam S, Tubridy N (2021) Neurology Inpatient Consultations and Referrals. Ir Med J 114(5):348
Broderick N, Farrell C, Tubridy N (2016) Should we call the neurologist? The value and cost of a growing neurology consultation service. Ir J Med Sci 185(3):611–616. https://doi.org/10.1007/s11845-015-1317-2
Ali E, Chaila E, Hutchinson M et al (2010) The “hidden work” of a hospital neurologist: 1000 consults later. Eur J Neurol 17(4). https://doi.org/10.1111/j.1468-1331.2009.02901.x
Costelloe L, O’Rourke D, Monaghan TS et al (2011) Liaison neurologists facilitate accurate neurological diagnosis and management, resulting in substantial savings in the cost of inpatient care. Ir J Med Sci 180(2):395–399. https://doi.org/10.1007/s11845-010-0555-6
Costello DJ, Renganathan R, O’Hare A et al (2005) Audit of an inpatient neurology consultation service in a tertiary referral centre: value of the consulting neurologist. Ir Med J 98(5):134–137 (PMID: 16010778)
Fuller GN (2020) Improving liaison neurology services. Pract Neurol 20(6):494–498. https://doi.org/10.1136/practneurol-2020-002655
National Clinical Programme for Neurology: model of care (2017) Retrieved May 28, 2022, from https://www.lenus.ie/handle/10147/622771
Gregory R, Nicholl D, Lawrence J et al (2017) Association of British Neurologists Acute Neurology services survey, Association of British Neurologists (ABN), Acute Neurology Survey
Schon F, Hart P, Fernandez C (2002) Is clinical neurology really so difficult? J Neurol Neurosurg Psychiatry 72(5):557–559. https://doi.org/10.1136/JNNP.72.5.557
Nicholl DJ, Appleton JP (2015) Clinical neurology: why this still matters in the 21st century. J Neurol Neurosurg Psychiatry 86(2):229–233. https://doi.org/10.1136/JNNP-2013-306881
Bradley M, Nursing M, Tacheva A et al (2022) Seizure management in a Model Three hospital: what does specialist neurology add? Ir J Med Sci (1971 -) 2021:1–4. https://doi.org/10.1007/S11845-021-02676-2
Author information
Authors and Affiliations
Contributions
All authors contributed to the study conception and design. Data collection was conducted by Sarah Fullam, Maeve Bradley, Siobhan Delaney and Emma Troy. Material preparation and analysis was performed by Sarah Fullam. The first draft of the manuscript was written by Sarah Fullam and all authors commented on previous versions of the manuscript. All authors read and approved the final manuscript.
Corresponding author
Ethics declarations
Conflict of interest
The authors declare that they have no conflict of interest.
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law.
About this article
Cite this article
Fullam, S., Bradley, M., Delaney, S. et al. Lost in translation: Telephone referrals to a tertiary neurology referral centre. Ir J Med Sci 192, 1569–1572 (2023). https://doi.org/10.1007/s11845-022-03194-5
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11845-022-03194-5