Abstract
The use of mobile payment (m-payment) is growing exponentially in developing countries. A small number of investigations have been undertaken on what makes people continue to use m-payment in an African context. We combine the task technology fit (TTF) model, expectation-confirmation model (ECM), and trust dimension to explain the influence of continuance use of m-payment. We collected 384 valid questionnaire responses from Mozambique. The results show that the relevant constructs to explain continuance intention are use, individual performance, overall trust, and the moderation role of satisfaction.
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Franque, F.B., Oliveira, T. & Tam, C. Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context. Inf Syst Front 25, 775–793 (2023). https://doi.org/10.1007/s10796-022-10263-8
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DOI: https://doi.org/10.1007/s10796-022-10263-8