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Challenges in implementing ICT in career services: perspectives from career development experts

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Abstract

This article reports the findings from a phenomenographic investigation into career development experts’ conceptions of challenges involved in the implementation of information and communication technologies (ICT) in career services. The results show that these challenges varied from (1) inadequate access to ICT, (2) inadequate access to information, and (3) inadequate skills and competencies, to (4) inadequate integration. These findings provide a deeper understanding of critical aspects that may have an important role in the further development and successful implementation of existing and emerging technologies within the guidance service sector.

Résumé

Défis de la Mise en Œuvre des TIC dans les Services d’Orientation Professionnelle : Points de Vue d’Experts en Développement de Carrière Cet article présente les résultats d’une étude phénoménographique portant sur les conceptions d’experts en développement de carrière concernant la mise en œuvre des Technologies de l’Information et de la Communication (TIC) dans les services d’orientation professionnelle. Les résultats montrent que les défis d’implémentation des TIC dans les services d’orientation professionnelle concernent : 1) l’accès insuffisant aux TIC, 2) l’accès insuffisant à l’information, 3) des compétences et aptitudes insuffisantes, et 4) une intégration insuffisante. Les résultats permettent une meilleure compréhension des aspects cruciaux pour le développement futur et la mise en œuvre de technologies existantes et émergeantes dans le secteur des services d’orientation.

Zusammenfasung

Herausforderungen bei der Umsetzung von IKT in Dienstleistungen der Berufs-, Studien- und Laufbahnberatung: Perspektiven aus der Sicht von Experten der Laufbahnentwicklung Dieser Artikel beinhaltet die Ergebnisse einer phänomenographischen Untersuchung über die Konzepte, welche Experten der Laufbahnentwicklung über die Herausforderungen bei der Implementierung von Informations- und Kommunikationstechnologien (IKT) in Dienstleistungen der Berufs-, Studien- und Laufbahnberatung haben. Die Ergebnisse zeigen die folgenden Herausforderungen bei der Umsetzung von IKT in Dienstleistungen der Berufs-, Studien- und Laufbahnberatung: 1) unzureichender Zugang zu IKT, 2) unzureichender Zugang zu Informationen, 3) unzureichende Fähigkeiten und Kompetenzen und 4) unzureichende Integration. Die Ergebnisse liefern ein tieferes Verständnis für kritische Aspekte, die eine wichtige Rolle in Bezug auf die Weiterentwicklung und die erfolgreiche Implementierung bestehender und neuer Technologien im Bereich der Beratungsdienste spielen können.

Resumen

Desafíos en la implementación de las TIC en los servicios de apoyo ocupacional: Perspectivas de los expertos en desarrollo profesional Este artículo informa de los hallazgos de una investigación fenomenográfica sobre las concepciones que tienen los expertos en desarrollo profesional sobre los desafíos en la implementación de las tecnologías de la información y la comunicación (TIC) en los servicios de apoyo ocupacional. Los resultados muestran que los desafíos en la implementación de las TIC en los servicios de apoyo ocupacional incluyen: 1) acceso inadecuado a las TIC, 2) acceso inadecuado a la información, 3) habilidades y competencias inadecuadas, y 4) integración inadecuada. Los resultados facilitan una comprensión más profunda de los aspectos críticos que pueden tener un papel importante en relación con los desarrollos posteriores y la implementación exitosa de las tecnologías existentes y emergentes en el sector de servicios de orientación.

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Authors and Affiliations

  1. Finnish Institute for Educational Research, University of Jyväskylä, P.O. Box 35, 40014, Jyväskylä, Finland

    Jaana Kettunen

  2. Center for the Study of Technology in Counseling and Career Development, The Career Center, Florida State University, Tallahassee, USA

    James P. Sampson Jr.

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  1. Jaana Kettunen
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  2. James P. Sampson Jr.
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Correspondence to Jaana Kettunen.

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Kettunen, J., Sampson, J.P. Challenges in implementing ICT in career services: perspectives from career development experts. Int J Educ Vocat Guidance 19, 1–18 (2019). https://doi.org/10.1007/s10775-018-9365-6

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  • DOI: https://doi.org/10.1007/s10775-018-9365-6

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