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Information and Communication Technologies in Tourism 2021

Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021

  • Conference proceedings
  • Open Access
  • © 2021

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Overview

Editors:
  1. Wolfgang Wörndl

    1. Department for Informatics, Technical University of Munich, Garching bei München, Germany

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  2. Chulmo Koo

    1. Smart Tourism Education Platform (STEP) College of Hotel and Tourism Management, Kyung Hee University, Seoul, Korea (Republic of)

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  3. Jason L. Stienmetz

    1. Department of Tourism and Service Management, MODUL University Vienna, Vienna, Austria

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  • Is an open access book
  • Presents the latest research on information and communication technologies in tourism
  • Discusses the central topics in eTourism to understand the big picture
  • Utilizes a global perspective and a large number of research methods

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Table of contents (55 papers)

  1. Front Matter

    Pages i-xvi
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  2. Part I: Technology

    1. Front Matter

      Pages 1-1
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    2. The Evolution of Chatbots in Tourism: A Systematic Literature Review

      • Davide Calvaresi, Ahmed Ibrahim, Jean-Paul Calbimonte, Roland Schegg, Emmanuel Fragniere, Michael Schumacher
      Pages 3-16Open Access
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    3. Blockchain Technology’s Potential for Sustainable Tourism

      • Inessa Tyan, Mariemma I. Yagüe, Antonio Guevara-Plaza
      Pages 17-29Open Access
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    4. In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences

      • Dimitrios Buhalis, Iuliia Moldavska
      Pages 30-44Open Access
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    5. Next-POI Recommendations Matching User’s Visit Behaviour

      • David Massimo, Francesco Ricci
      Pages 45-57Open Access
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    6. Assessing Online Sustainability Communication of Italian Cultural Destinations – A Web Content Mining Approach

      • Valentina Marchi, Valentina Apicerni, Alessandra Marasco
      Pages 58-69Open Access
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    7. Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters

      • Karin Högberg
      Pages 70-82Open Access
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    8. How Artificial Intelligence Will Change the Future of Tourism Industry: The Practice in China

      • Yanzheng Tuo, Lanyu Ning, Aiyuan Zhu
      Pages 83-94Open Access
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    9. Co-creating Personalised Experiences in the Context of the Personalisation-Privacy Paradox

      • Katerina Volchek, Joanne Yu, Barbara Neuhofer, Roman Egger, Mattia Rainoldi
      Pages 95-108Open Access
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    10. A Platform for Difficulty Assessment and Recommendation of Hiking Trails

      • Jean-Paul Calbimonte, Simon Martin, Davide Calvaresi, Alexandre Cotting
      Pages 109-122Open Access
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    11. A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel

      • Lu QianTing, Hee Chung Chung, Namho Chung
      Pages 123-127Open Access
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    12. The Role of Perceived Technology and Consumers’ Personality Traits for Trust Transfer in Airbnb

      • Cirenzhuoga, Juyeon Ham, Namho Chung
      Pages 128-133Open Access
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  3. Part II: Innovation

    1. Front Matter

      Pages 135-135
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    2. Finding Meaning Through Travel Journaling: A Strength-Based Approach

      • C. K. Bruce Wan, Cees J. P. M. de Bont, Paul Hekkert, Kenny K. N. Chow
      Pages 137-149Open Access
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    3. Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands

      • Peter O’Connor
      Pages 150-161Open Access
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    4. Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis

      • Olena Ciftci, Katerina Berezina, Minsoo Kang
      Pages 162-174Open Access
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    5. A Netnographic Study of Consumer Value in Slow Travel

      • Veera Riikonen, Juho Pesonen, Johanna Heinonen
      Pages 175-187Open Access
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    6. Gen Z and Esports: Digitizing the Live Event Brand

      • Rebecca de Freitas
      Pages 188-201Open Access
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    7. Coworking and Coliving: The Attraction for Digital Nomad Tourists

      • Ekaterina Chevtaeva
      Pages 202-209Open Access
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Keywords

About this book

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

Editors and Affiliations

  • Department for Informatics, Technical University of Munich, Garching bei München, Germany

    Wolfgang Wörndl

  • Smart Tourism Education Platform (STEP) College of Hotel and Tourism Management, Kyung Hee University, Seoul, Korea (Republic of)

    Chulmo Koo

  • Department of Tourism and Service Management, MODUL University Vienna, Vienna, Austria

    Jason L. Stienmetz

About the editors

Wolfgang Wörndl is Senior Researcher and Lecturer at the Department of Informatics of the Technical University of Munich (TUM, Germany). His current research focuses on interactive recommender systems in mobile scenarios such as travel and tourism. He has co-organized and served as a program committee member for a large number of journals, conferences, and workshops, e.g., Co-Chair of the Workshop on Recommenders in Tourism (RecTour) series at the ACM RecSys Conference.


Chulmo Koo is Professor and Chair in the Smart Tourism Education Platform (STEP), and Managing Director of the Smart Tourism Research Center (STRC), Kyung Hee University (Seoul, Korea). His current research interests focus on smart tourism, and his work has been published in journals like Tourism Management, Journal of Tourism Research, International Journal of Hospitality Management, Information Technology and People, Electronic Markets, Current Issues in Tourism, Asia Pacific Journal of Tourism Research, and other prominent outlets.


Jason L. Stienmetz is Assistant Professor of Tourism Information Technology and Digitalization for the Department of Tourism and Service Management, Modul University Vienna (Austria).  His research interests include measuring, modeling, and managing tourism destination systems; visitor experience and value creation; and big data.  Dr. Stienmetz serves on the editorial boards of the Journal of Travel Research and the Journal of Information Technology and Tourism.

Bibliographic Information

  • Book Title: Information and Communication Technologies in Tourism 2021

  • Book Subtitle: Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021

  • Editors: Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz

  • DOI: https://doi.org/10.1007/978-3-030-65785-7

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2021

  • Softcover ISBN: 978-3-030-65784-0Published: 12 January 2021

  • eBook ISBN: 978-3-030-65785-7Published: 11 January 2021

  • Edition Number: 1

  • Number of Pages: XVI, 581

  • Number of Illustrations: 33 b/w illustrations, 57 illustrations in colour

  • Topics: Tourism Management, IT in Business, Environmental Management, Cultural Economics

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