Abstract
Group support systems (GSSs) (and group decision support systems (GDSS)) first emerged as a promising field of research in the late 1980s – three decades ago – and the field has benefited from considerable development since these preliminary research endeavors. Initially focusing on harnessing technology to increase meeting effectiveness and efficiency through the provision of features such as anonymity, simultaneity, and data structuring through models, the field has expanded its profile and remit. This has been achieved through taking cognizance of theories and concepts from a range of different disciplines (e.g., information systems, operational research, engineering, negotiation, and management, to name a few) along with developments in technology and is illustrated through exploring the genesis and evolution of five specific GSSs. Given an increasing appetite from decision makers to find approaches for managing complex problems in an inclusive and sustainable manner, there is clear scope for further development in the GSS field through extending the problem types addressed, widening application arenas, incorporating new modeling approaches, and further capitalizing on new technologies.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
A chauffeur is a technical facilitator focused solely on operating the GSS.
- 2.
The literature review was conducted using Scopus and Google Scholar databases. Search terms included the name of the group support system, related synonyms, and common authors associated with that system. Inclusion criteria for the literature review were documents in the form of books, edited books, peer-reviewed journal articles, and conferences written in English after 1990. Documents included must have had at least one of the search terms in its abstract to be read further.
References
Ackermann F (1996) Participants’ perceptions on the role of facilitators using group decision support systems. Group Decis Negot 5(1):93–112. https://doi.org/10.1007/BF00554239
Ackermann F, Eden C (2001a) SODA and mapping in practice. In: Rosenhead J, Mingers J (eds) Rational analysis in a problematic world. Wiley, Chichester, pp 43–60
Ackermann F, Eden C (2001b) Contrasting single user and networked group decision support systems for strategy making. Group Decis Negot 10(1):47–66. https://doi.org/10.1023/A:1008708912048
Ackermann F, Eden C (2005a) Using causal mapping to support information systems development: some considerations. In: Narayanan VK (ed) Causal mapping for information systems and technology research: approaches, advances and illustrations. IGI Global, Hershey, pp 263–283
Ackermann F, Eden C (2005b) Using causal mapping with group support systems to elicit an understanding of failure in complex projects: some implications for organizational research. Group Decis Negot 14(5):355–376. https://doi.org/10.1007/s10726-005-8917-6
Ackermann F, Eden C (2011) Negotiation in strategy making teams: group support systems and the process of cognitive change. Group Decis Negot 20(3):293–314. https://doi.org/10.1007/s10726-008-9133-y
Ackermann F, Franco LA, Gallupe B, Parent M (2005) GSS for multi-organizational collaboration: reflections on process and content. Group Decis Negot 14(4):307–331. https://doi.org/10.1007/s10726-005-0317-4
Ackermann F, Andersen DF, Eden C, Richardson GP (2011) ScriptsMap: a tool for designing multi-method policy-making workshops. Omega 39(4):427–434. https://doi.org/10.1016/j.omega.2010.09.008
Ackermann F, Howick S, Quigley J, Walls L, Houghton T (2014) Systemic risk elicitation: Using causal maps to engage stakeholders and build a comprehensive view of risks. Eur J Oper Res 238(1):290–299
Ackermann F, Eden C, Pyrko I (2016) Accelerated multi-organization conflict resolution. Group Decis Negot 25(5):901–922. https://doi.org/10.1007/s10726-016-9472-z
Ackermann F, Yearworth M, White L (2018) Micro-processes in group decision and negotiation: practices and routines for supporting decision making. Group Decis Negot 27(5):709–713
Ackermann F, Alexander J, Stephens A, Pincombe B (2019) In defence of Soft OR: reflections on teaching Soft OR. J Oper Res Soc 71(1):1–15. https://doi.org/10.1080/01605682.2018.1542960
Alyoubi BA (2015) Decision support system and knowledge-based strategic management. Procedia Comput Sci 65:278–284. https://doi.org/10.1016/j.procs.2015.09.079
Antunes P, Ho T (2001) The design of a GDSS meeting preparation tool. Group Decis Negot 10(1):5–25. https://doi.org/10.1023/A:1008752727069
Apolo AB, Hoffman V, Kaag MG, Latini DM, Lee CT, Rosenberg JE, Albert ML (2015) Summary of the 8th annual bladder cancer Think Tank: collaborating to move research forward. In: Droller MJ (ed) Urologic oncology: seminars and original investigations, vol 33, no. 2. Elsevier, Amsterdam, pp 53–64. https://doi.org/10.1016/j.urolonc.2014.06.013
Aurisicchio M, Bracewell R, Hooey BL (2016) Rationale mapping and functional modelling enhanced root cause analysis. Saf Sci 85:241–257. https://doi.org/10.1016/j.ssci.2015.12.022
Aziz PF, Berger S, Kowey P, Krucoff M, Lopez-Anderson M, Michelson E, Strnadova C (2018) The second annual Think Tank on prevention of sudden cardiac death in the young: developing a rational, reliable, and sustainable national health care resource. Am Heart J 202:104–108. https://doi.org/10.1016/j.ahj.2018.05.011
Bajwa DS, Lewis LF (2002) Current status of information technologies used in support of task-oriented collaboration. In: Sprague RH Jr (ed) Proceedings of the 35th annual Hawaii international conference on system sciences. Institute of Electrical and Electronic Engineers, New Jersey, pp 428–437. https://doi.org/10.1109/HICSS.2002.993891
Bajwa DS, Lewis LF, Pervan G, Lai VS (2005) The adoption and use of collaboration information technologies: international comparisons. J Inf Technol 20(2):130–140
Barcus A, Montibeller G (2008) Supporting the allocation of software development work in distributed teams with multi-criteria decision analysis. Omega 36(3):464–475. https://doi.org/10.1016/j.omega.2006.04.013
Bate JSJ, Travell N (1994) Groupware: business success with computer supported cooperative working. Alfred Waller Publishers, London
Behzadian M, Hosseini-Motlagh SM, Ignatius J, Goh M, Sepehri MM (2013) PROMETHEE group decision support system and the house of quality. Group Decis Negot 22(2):189–205. https://doi.org/10.1007/s10726-011-9257-3
Belton V, Stewart T (2002) Multiple criteria decision analysis: an integrated approach. Springer, Berlin
Berger PL, Luckmann T (1966) The social construction of reality. Doubleday, New York
Boehm B, Grunbacher P, Briggs RO (2001) Developing groupware for requirements negotiation: lessons learned. Inst Electr Electron Eng Softw 18(3):46–55. https://doi.org/10.1109/52.922725
Bose U (2015) Design and evaluation of a group support system supported process to resolve cognitive conflicts. Comput Hum Behav 49:303–312. https://doi.org/10.1016/j.chb.2015.03.014
Bostrom RP, Kinney ST, Watson RT (1992) Computer augmented teamwork: a guided tour. Van Nostrand Reinhold Company, New York
Bostrom RP, Anson R, Clawson VK (1993) Group facilitation and group support systems. Group Support Syst New Perspect 8:146–168. https://doi.org/10.1109/HICSS.1993.284182
Bragge J, Merisalo-Rantanen H, Nurmi A, Tanner L (2006) A repeatable e-collaboration process based on ThinkLets for multi-organization strategy development. Group Decis Negot 16(4):363–379. https://doi.org/10.1007/s10726-006-9055-5
Briggs RO, De Vreede GJ (1997) Meetings of the future: enhancing group collaboration with group support systems. Creat Innov Manag 6(2):106–116. https://doi.org/10.1111/1467-8691.00057
Briggs RO, Adkins M, Mittleman D, Kruse J, Miller S, Nunamaker JF (1998) A technology transition model derived from field investigation of GSS use aboard the USS Coronado. J Manag Inf Syst 15(3):151–195. https://doi.org/10.1080/07421222.1998.11518217
Briggs RO, De Vreede GJ, Nunamaker JF, Tobey D (2001a) ThinkLets: achieving predictable, repeatable patterns of group interaction with group support systems (GSS). In: Dennis E, Werner B, Palagi L (eds) Proceedings of the 34th annual Hawaii international conference on system sciences. Institute of Electrical and Electronics Engineers, Maui, p 9. https://doi.org/10.1109/HICSS.2001.926238
Briggs RO, Nunamaker JF, Tobey D (2001b) The technology transition model: a key to self-sustaining and growing communities of GSS users. In: Proceedings of the 34th annual Hawaii international conference on system sciences, Maui, p 9
Briggs RO, De Vreede GJ, Nunamaker JF (2003) Collaboration engineering with ThinkLets to pursue sustained success with group support systems. J Manag Inf Syst 19(4):31–64. https://doi.org/10.1080/07421222.2003.11045743
Briggs RO, Reinig BA, de Vreede GJ (2006) Meeting satisfaction for technology-supported groups: an empirical validation of a goal-attainment model. Small Group Res 37(6):585–611. https://doi.org/10.1177/1046496406294320
Briggs RO, Kolfschoten GL, de Vreede GJ, Albrecht C, Lukosch S, Dean DL (2015) A six-layer model of collaboration. In: Nunamaker JF, Briggs RO, Romano NC Jr (eds) Collaboration systems. Routledge, London, pp 225–242
Bryson JM, Ackermann F, Eden C, Finn CB (2004) Visible thinking: unlocking causal mapping for practical business results. Wiley, New York
Burgess Yakemovic KC, Conklin EJ (1990) Report on a development project use of an issue-based information system. In: Halasz F (ed) Proceedings of 1990 association for computing machinery conference on computer-supported cooperative work. Association for Computing Machinery, New York, pp 105–118. https://doi.org/10.1145/99332.99347
Buttler T, Janeiro J, Lukosch S, Briggs RO (2011) Beyond GSS: fitting collaboration technology to a given work practice. In: Vivacqua AS, Gutwin C, Borges MRS (eds) International conference on collaboration and technology. Springer, Berlin, pp 126–141. https://doi.org/10.1007/978-3-642-23801-7_11
Carneiro J, Saraiva P, Martinho D, Marreiros G, Novais P (2018) Representing decision-makers using styles of behaviour: an approach designed for group decision support systems. Cogn Syst Res 47:109–132. https://doi.org/10.1016/j.cogsys.2017.09.002
Caruzzo A, Belderrain MCN, Fisch G, Manso DF (2015) The mapping of aerospace meteorology in the Brazilian Space Program: challenges and opportunities for rocket launch. J Aerosp Technol Manag 7(1):7–18. https://doi.org/10.5028/jatm.v7i1.461
Chambless P, Hasselbauer S, Loeb S, Luhrs S, Newbery D, Scherer W (2005) Design recommendation of a collaborative group decision support system for the aerospace corporation. In: Bass EJ (ed) 2005 institute of electrical and electronic engineers design symposium, systems and information engineering. Institute of Electrical and Electronic Engineers, New Jersey, pp 183–191. https://doi.org/10.1109/SIEDS.2005.193256
Checkland P (1981) Systems thinking, systems practice. Wiley, New York
Chung AS, Smart J, Zdradzinski M, Roth S, Gende A, Conroy K, Battaglioli N (2018) Educator toolkits on second victim syndrome, mindfulness and meditation, and positive psychology: the 2017 resident wellness consensus summit. West J Emerg Med 19(2):327. https://doi.org/10.5811/cpcem.2017.11.36179
Conklin J (2006) Dialogue mapping: creating shared understanding of wicked problems. Wiley, Chichester
Conklin J (2008) Growing a global issue base: an issue-based approach to policy deliberation. In: Paper presented at directions and implications of advanced computing: conference on online deliberation. Retrieved from http://www.cognexus.org/Papers/Growing_a_Global_Issue_Base.pdf
Conklin J, Begeman ML (1988) gIBIS: a hypertext tool for exploratory policy discussion ACM Transactions on Information Systems 6(4):303–331
Conklin J, Begeman ML (1989) gIBIS: a tool for all reasons. J Am Soc Inf Sci 40(3):200–213. https://doi.org/10.1002/(SICI)1097-4571(198905)40:3<200::AID-ASI11>3.0.CO;2-U
Cowell S, Begg K, Clift R (2006) Support for sustainable development policy decisions a case study from highway maintenance. Int J Life Cycle Assess 11(1):29–39. https://doi.org/10.1065/lca2006.04.009
Cummings D (2019) On the referendum #33: high performance government, ‘cognitive technologies’, Michael Nielsen, Bret Victor, & ‘Seeing Rooms’ [Blog pst]. Retrieved from https://dominiccummings.com/2019/06/26/on-the-referendum-33-high-performance-government-cognitive-technologies-michael-nielsen-bret-victor-seeing-rooms/
De Geus AP (1988) Planning as learning. Harv Bus Rev 66(2):70–74. Retrieved from https://hbr.org/1988/03/planning-as-learning
De Vreede GJ, Briggs RO (2019) A program of collaboration engineering research and practice: contributions, insights, and future directions. J Manag Inf Syst 36(1):74–119. https://doi.org/10.1080/07421222.2018.1550552
De Vreede GJ, Briggs RO, Santanen EL (1999) Group support systems for innovative information science education. J Inform Educ Res 1(1):1–11. Retrieved from https://www.researchgate.net/profile/Gert_Jan_De_Vreede/publication/260284246_Group_Support_Systems_for_innovative_information_science_education/links/5adf9c19aca272fdaf8b4ae1/Group-Support-Systems-for-innovative-information-science-education.pdf
De Vreede GJ, Kolfschoten GL, Briggs RO (2006) ThinkLets: a collaboration engineering pattern language. Int J Comput Appl Technol 25(2–3):140–154. https://doi.org/10.1504/IJCAT.2006.009064
De Vreede T, Steele L, De Vreede GJ, Briggs R (2020) Leadlets: towards a pattern language for leadership development of human and AI agents. In: Proceedings of the 53rd Hawaii international conference on system sciences
Dennis AR, George JF, Jessup LM, Nunamaker JF, Vogel DR (1988) Information technology to support electronic meetings. MIS Q:591–624. https://doi.org/10.2307/249135
Desanctis G, Gallupe RB (1987) A foundation for the study of group decision support systems. Manag Sci 33(5):589–609. https://doi.org/10.1287/mnsc.33.5.589
DeSanctis G, Poole MS (1994) Capturing the complexity in advanced technology use: adaptive structuration theory. Organ Sci 5(2):121–147. https://doi.org/10.1287/orsc.5.2.121
Dickson GW, Lee JE, Robinson L, Heath R (1989) Observations on GDSS interaction: chauffeured, facilitated, and user-driven systems. In: Blanning R, King D (eds) Proceedings of the twenty-second annual Hawaii international conference on system sciences, vol III. Decision support and knowledge based systems track. Institute of Electrical and Electronic Engineers, New Jersey, pp 337–343. https://doi.org/10.1109/HICSS.1989.49259
Douglas PS, Cerqueira MD, Berman DS, Chinnaiyan K, Cohen MS, Lundbye JB, Wong TC (2016) The future of cardiac imaging: report of a Think Tank convened by the American College of Cardiology. JACC Cardiovasc Imaging 9(10):1211–1223. https://doi.org/10.1016/j.jcmg.2016.02.027
e Costa CAB, Lourenço JC, Oliveira MD, e Costa JCB (2014) A socio-technical approach for group decision support in public strategic planning: the Pernambuco PPA case. Group Decis Negot 23(1):5–29. https://doi.org/10.1007/s10726-012-9326-2
Eden C (1988) Cognitive mapping. Eur J Oper Res 36(1):1–13. https://doi.org/10.1016/0377-2217(88)90002-1
Eden C, Ackermann F (1989) Strategic options in development and analysis (SODA)-using a computer to help with the management of strategic vision. In: Doukidis GI, Land F, Miller G (eds) Knowledge based management support systems. Halsted Press, New York, pp 198–207
Eden C, Ackermann F (1998) Making strategy: The journey of strategic management. Sage, London
Eden C, Ackermann F (2001) Group decision and negotiation in strategy making. Group Decis Negot 10(2):119–140. https://doi.org/10.1023/A:1008710816126
Eden C, Ackermann F (2004) Cognitive mapping expert views for policy analysis in the public sector. Eur J Oper Res 152(3):615–630. https://doi.org/10.1016/S0377-2217(03)00061-4
Elghali L, Clift R, Sinclair P, Panoutsou C, Bauen A (2007) Developing a sustainability framework for the assessment of bioenergy systems. Energy Policy 35(12):6075–6083. https://doi.org/10.1016/j.enpol.2007.08.036
Emery FE, Trist EL (1960) Socio-technical systems. In: Churchman CW, Verhulst M (eds) Management sciences: models and techniques. Pergamon Press, New York
Engelgau MM, Peprah E, Sampson UK, Mishoe H, Benjamin IJ, Douglas PS, El-Saharty S (2017) Perspectives from NHLBI global health think tank meeting for late stage (T4) translation research. Glob Heart 12(4):341–348. https://doi.org/10.1016/j.gheart.2016.03.640
Fink-Hafner D, Thomas CS (2019) The Balkan experience: explanations of public affairs and interest group activity. J Public Aff 19(2):e1919. https://doi.org/10.1002/pa.1919
Fisher R, Ury W (1982) Getting to yes: how to reach agreement without giving in. Hutchinson, London
Foster G, Stefik M (1986) Cognoter: theory and practice of a collaborative tool. In: Krasner H, Greif I (eds) Proceedings of the 1986 Association for Computing Machinery conference on computer-supported cooperative work. Association for Computing Machinery, New York, pp 7–15. https://doi.org/10.1145/637069.637072
Franco A, Hamalainen RP (2015) Behavioural operational research: returning to the roots of the OR profession. Eur J Oper Res 249(3):791–795, ISSN: 0377-2217. https://doi.org/10.1016/j.ejor.2015.10.034.
Franco LA, Greiffenhagen C (2018) Making OR practice visible: using ethnomethodology to analyse facilitated modelling workshops. Eur J Oper Res 265(2):673–684
Friend JK, Hickling A (1987) Planning under pressure: the strategic choice approach. Elsevier, Boston
Gallupe RB, Dennis AR, Cooper WH, Valacich JS, Bastianutti LM, Nunamaker JF (1992) Electronic brainstorming and group size. Acad Manag J 35(2):350–369. https://doi.org/10.5465/256377
Giddens A (1984) The constitution of society: outline of the theory of structuration. University of California Press, Berkeley
Gray P (1987) Group decision support systems. Decis Support Syst 3(3):233–242. https://doi.org/10.1016/0167-9236(87)90178-3
Greif I (1988) Computer-supported cooperative work: a book of readings. Morgan Kaufmann Publishers, San Mateo
Grohowski R, McGoff C, Vogel D, Martz B, Nunamaker J (1990) Implementing electronic meeting systems at IBM: lessons learned and success factors. MIS Q 14(4):369. https://doi.org/10.2307/249785
Grudin J (1994) Computer-supported cooperative work: history and focus. Computer 27(5):19–26. https://doi.org/10.1109/2.291294
Hällgren M, Lindahl M, Culmsee P, Awati K (2012) Towards a holding environment: building shared understanding and commitment in projects. Int J Manag Proj Bus 5(3). https://doi.org/10.1108/17538371211235353
Harvey JB (1974) The Abilene paradox: the management of agreement. Organ Dyn 3(1):63–80. https://doi.org/10.1016/0090-2616(74)90005-9
Hashemian SM, Behzadian M, Samizadeh R, Ignatius J (2014) A fuzzy hybrid group decision support system approach for the supplier evaluation process. Int J Adv Manuf Technol 73(5–8):1105–1117. https://doi.org/10.1007/s00170-014-5843-2
Hemphill TA (2004) Antitrust, dynamic competition, and business ethics. J Bus Ethics 50(2):127–135. https://doi.org/10.1023/B:BUSI.0000022148.24025.c2
Himmelweit S (2005) Making policymakers more gender aware: experiences and reflections from the Women’s budget group in the United Kingdom. J Women Polit Policy 27(1–2):109–121. https://doi.org/10.1300/J501v27n01_07
Hindle G, Franco LA (2009) Combining problem structuring methods to conduct applied research: a mixed methods approach to studying fitness-to-drive in the UK. J Oper Res Soc 60(12):1637–1648
Hodgkin J, Belton V, Koulouri A (2005) Supporting the intelligent MCDA user: a case study in multi-person multi-criteria decision support. Eur J Oper Res 160(1):172–189. https://doi.org/10.1016/j.ejor.2004.03.007
Holmes R (2009) Churchill’s bunker: the secret headquarters at the heart of Britain’s victory. Profile Books, London
Huber GP (1984) Issues in the design of group decision support systems. MIS Q:195–204. https://doi.org/10.2307/248666
Jaffe PG, Dawson M, Campbell M (2013) Developing a national collaborative approach to prevent domestic homicides: domestic homicide review committees. Can J Criminol Crim Justice 55(1):137–155. https://doi.org/10.3138/cjccj.2011.E.53
Janis I (1972) Victims of groupthink. Houghton Mifflin, Boston
Jelassi T, Foroughi A (1989) Negotiation support systems: an overview of design issues and existing software. Decis Support Syst 5(2):167–181
Jessup LM, Tansik DA (1991) Decision making in an automated environment: the effects of anonymity and proximity with a group decision support system. Decis Sci 22(2):266–279. https://doi.org/10.1111/j.1540-5915.1991.tb00346.x
Johanson R (1988) Groupware: computer support for business teams. Free Press, New York
Johnson-Lenz P, Johnson-Lenz T (1991) Post-mechanistic groupware primitives: rhythms, boundaries and containers. Inter J Man-Machine Stud 34(3):395–417
Kar AK (2015) A hybrid group decision support system for supplier selection using analytic hierarchy process, fuzzy set theory and neural network. J Comput Sci 6:23–33. https://doi.org/10.1016/j.jocs.2014.11.002
Kar A, Pani A (2014) How can a group of procurement experts select suppliers? An approach for group decision support. J Enterp Inf Manag 27(4):337–357. https://doi.org/10.1108/JEIM-10-2012-0076
Keen PW, Morton SM (1978) Decision support systems: an organizational perspective. Addison-Wesley, Boston
Kelly GA (1955) The psychology of personal constructs. Norton, New York
Kiesler S, Sproull L (1992) Group decision making and communication technology. Organ Behav Hum Decis Process 52:96–123
Kilgour DM, Hipel KW, Fang L (1987) The graph model for conflicts. Automatica 23(1):41–55
Kim WC, Mauborgne RA (1995) A procedural justice model of strategic decision making: strategy content implications in the multinational. Organ Sci 6(1):44–61. https://doi.org/10.1287/orsc.6.1.44
Kitchen B, Carmona C, Warburton P, Mazonowicz R (2013) Practice summary: decision conferencing rationalises defence training. Interfaces 43(6):550–553. https://doi.org/10.1287/inte.2013.0715
Klass D, Whiteley AM (1996) Combining strategic technologies to facilitate the teaching of international business. J Teach Int Bus 7(4):49–64. https://doi.org/10.1300/J066v07n04_04
Kolfschoten GL, de Vreede GJ, Briggs RO (2010a) Collaboration engineering. In: Kilgour DM, Eden C (eds) Handbook of group decision and negotiation, vol 4. Springer Science & Business Media, Berlin
Kolfschoten GL, de Vreede GJ, Briggs RO, Sol HG (2010b) Collaboration ‘engineerability’. Group Decis Negot 19(3):301–321. https://doi.org/10.1007/s10726-010-9192-8
Kolfschoten GL, Kosterbok J, Hoekstra A (2015) A transferable ThinkLet based process design for integrity risk assessment in government organizations. Group Decis Negot 24(4):595–611. https://doi.org/10.1007/s10726-014-9402-x
Korde LA, Partridge AH, Esser M, Lewis S, Simha J, Johnson RH (2015) Breast cancer in young women: research priorities – a report of the young survival coalition research Think Tank meeting. J Adolesc Young Adult Oncol 4(1):34–43. https://doi.org/10.1089/jayao.2014.0049
Latané B, Williams K, Harkins S (1979) Many hands make light the work: the causes and consequences of social loafing. J Pers Soc Psychol 37(6):822. https://doi.org/10.1037/0022-3514.37.6.822
Lewis LF (1982) Facilitator: a microcomputer decision support system for small groups. Doctoral dissertation, University of Louisville, Louisville, KY.
Lewis L (1984) Facilitator: a microcomputer decision support system for small groups (Doctoral dissertation, University of Louisville, Louisville). Retrieved from https://elibrary.ru/item.asp?id=7386240
Lewis LF (1987) A decision support system for face-to-face groups. J Inf Sci 13(4):211–219. https://doi.org/10.1177/016555158701300404
Lewis FL (2010) Group support systems: overview and guided tour. In: Kilgour M, Eden C (eds) Handbook of group decision and negotiation, vol 4. Springer Science & Business Media, Berlin
Lewis FL, Keleman KS (1988) Issues in Group Decision Support Systems (GDSS) design. J Inform Sci 14(6):347–354.
Lewis FL, Keleman, KS (1990) Experiences with GDSS development: lab and field studies. J Inform Sci 16(3):195–205.
Lewis LF, Shakun MF (1996) Using a group support system to implement evolutionary systems design. Group Decis Negot 5(4–6):319–337. https://doi.org/10.1007/BF02404638
Lewis LF, Spich RS (1996) Principled negotiation, evolutionary systems design, and group support systems: a suggested integration of three approaches to improving negotiations. In: Proceedings of Hicss-29: 29th Hawaii international conference on system sciences, vol 3. Institute of Electrical and Electronic Engineers, pp 238–250. https://doi.org/10.1109/HICSS.1996.493195
Lewis LF, Garcia JE, Hallock AL (2002) Applying group support systems in social work education and practice. J Technol Hum Serv 20(1–2):201–225. https://doi.org/10.1300/J017v20n01_a
López JCL, Carrillo PAÁ, Chavira DAG, Noriega JJS (2017) A web-based group decision support system for multi-criteria ranking problems. Oper Res 17(2):499–534. https://doi.org/10.1007/s12351-016-0234-0
Mantei M (1988) Capturing the capture concepts: a case study in the design of computer-supported meeting environments. In: Greif I (ed) Proceedings of the 1988 Association for Computing Machinery conference on computer-supported cooperative work. Association for Computing Machinery, New York, pp 257–270. https://doi.org/10.1145/62266.62287
Martinovski B (2009) Emotion in negotiation. In Eden C, Kilgour, DM, (eds) The Handbook of Group Decision and Negotiation. Springer, Dordrecht, pp 65–86
Martinovski B, Mao W (2009) Emotion as an argumentation engine: Modeling the role of emotion in negotiation. Group Decis Negot 18:235–259
Mayer B (2018) Can we talk? What we have learned about how to have productive conflicts about family policy and family law. Fam Court Rev 56(1):56–63. https://doi.org/10.1111/fcre.12322
McCartt AT, Rohrbaugh J (1989) Evaluating group decision support system effectiveness: a performance study of decision conferencing. Decis Support Syst 5(2):243–253. https://doi.org/10.1016/0167-9236(89)90010-9
Mebane FE (2005) The importance of news media in pharmaceutical risk communication: proceedings of a workshop. Pharmacoepidemiol Drug Saf 14(5):297–306. https://doi.org/10.1002/pds.993
Mingers J, Rosenhead J (2001) Rational analysis for a problematic world: problem structuring methods for complexity, uncertainty and conflict. Wiley, Chichester
Moss R, Catt DC, Bayfield NG, French DD (1996) The application of decision theory to sustainable management of an upland Scottish estate. J Appl Stat 23(2–3):211–230. https://doi.org/10.1080/02664769624215
Mosvick RK, Nelson RB (1987) We’ve got to start meeting like this. Scott Foresman and Company, Glenview
Mustajoki J, Hämäläinen RP, Sinkko K (2007) Interactive computer support in decision conferencing: two cases on off-site nuclear emergency management. Decis Support Syst 42(4):2247–2260. https://doi.org/10.1016/j.dss.2006.07.003
Ngwenyama OK, Bryson N, Mobolurin A (1996) Supporting facilitation in group support systems: techniques for analyzing consensus relevant data. Decis Support Syst 16(2):155–168. https://doi.org/10.1016/0167-9236(95)00004-6
Nunamaker JF, Dennis AR, Valacich JS, Vogel D, George JF (1991) Electronic meeting systems. Commun Assoc Comput Mach 34(7):40–61. https://doi.org/10.1145/105783.105793
Nunamaker JF, Briggs RO, Romano NCR Jr (2015) Collaboration systems: concept, value, and use. Routledge, London
Nunmaker JF, Dennis AR, George JF, Martz WB, Valacich JS, Vogel DR (1992) GroupSystems. In: Bostrom RP, Kinney ST, Watson RT (eds) Computer augmented teamwork: a guided tour. Van Nostrand Reinhold Company, New York, pp 143–162
Nutt PC (2002) Why decisions fail: avoiding the blunders and traps that lead to debacles. Berrett-Koehler Publishers, San Francisco
Osborne AF (1963) Applied imagination: principles and procedures of creative problem solving. Charles Scribner’s Sons, New York
Palomares I, RodríGuez RM, MartíNez L (2013) An attitude-driven web consensus support system for heterogeneous group decision making. Expert Syst Appl 40(1):139–149. https://doi.org/10.1016/j.eswa.2012.07.029
Paroutis S, Franco LA, Papadopoulos T (2015) Visual interactions with strategy tools: producing strategic knowledge in workshops. Br J Manag 26(Supplement S1):S48–S66
Phillips LD (1989) People-centred group decision support. In: Doukidis G, Land F, Miller G (eds) Knowledge-based management support systems. Ellis Horwood, Chichester
Phillips LD (2007) Decision conferencing. In: Edwards W, Miles R, von Winterfeldt D (eds) Advances in decision analysis from foundations to applications. Cambridge University Press, Cambridge, pp 375–399
Phillips LD, e Costa CAB (2007) Transparent prioritisation, budgeting and resource allocation with multi-criteria decision analysis and decision conferencing. Ann Oper Res 154(1):51–68. https://doi.org/10.1007/s10479-007-0183-3
Piirainen KA, Kolfschoten GL, Lukosch S (2012) The joint struggle of complex engineering: A study of the challenges of collaborative design, Inter J Inform Technol Decis Making 11(6):1087–1125
Pinheiro PR, de Castro AKA, Pinheiro MCD (2008) A multi-criteria model applied in the diagnosis of Alzheimer’s disease: a Bayesian network. In: 11th institute of electrical and electronic engineers international conference on computational science and engineering. Institute of Electrical and Electronic Engineers, pp 15–22. https://doi.org/10.1109/CSE.2008.44
Pinheiro PR, Pinheiro MCD, Damasceno VC, Marques MC Bino Araújo RS, Branco LMG (2018) Applying Bayesian Networks in the Early Diagnosis of Bulimia and Anorexia Nervosa in Adolescents: Applying Bayesian Networks in Early Diagnosis in Adolescents. In Lytras MD, Papadopoulou P (eds) Applying Big Data Analytics in Bioinformatics and Medicine, ICI Global, Hershey, Pennsylvania, pp 364–379
Platt R, Madre L, Reynolds R, Tilson H (2008) Active drug safety surveillance: a tool to improve public health. Pharmacoepidemiol Drug Saf 17(12):1175–1182. https://doi.org/10.1002/pds.1668
Pyrko I, Eden C, Howick S (2019) Knowledge acquisition using group support systems. Group Decis Negot 28(2):233–253
Quaddus MA, Atkinson DJ, Levy M (1992) An application of decision conferencing to strategic planning for a voluntary organization. Interfaces 22(6):61–71. https://doi.org/10.1287/inte.22.6.61
Reagan-Cirincione P (1994) Improving the accuracy of group judgment: a process intervention combining group facilitation, social judgment analysis, and information technology. Organ Behav Hum Decis Process 58(2):246–270. https://doi.org/10.1006/obhd.1994.1036
Reagan-Cirincione P, Rohrbaugh J (1992) Decision conferencing a unique approach to the behavioural aggregation of expert judgment. In: Wright G, Bolger F (eds) Expertise and decision support. Springer, Berlin, pp 181–201
Recio-García JA, Quijano L, Díaz-Agudo B (2013) Including social factors in an argumentative model for group decision support systems. Decis Support Syst 56:48–55. https://doi.org/10.1016/j.dss.2013.05.007
Rittel WJ, Noble DE (1989) Issue-based information systems for design. In: Paper presented at computing in design education ACADIA conference. Retrieved from http://papers.cumincad.org/cgi-bin/works/Show?ca71
Rittel HW, Webber MM (1973) Dilemmas in a general theory of planning. Policy Sci 4(2):155–169. https://doi.org/10.1007/BF01405730
Rodrigues TC (2014) The MACBETH approach to health value measurement: building a population health index in group processes. Procedia Technol 16:1361–1366. https://doi.org/10.1016/j.protcy.2014.10.153
Rosenhead J (1996) What’s the problem? An introduction to problem structuring methods. Interfaces 26(6):117–131. https://doi.org/10.1287/inte.26.6.117
Saaty TL (1988) What is the analytic hierarchy process? In: Mitra G (ed) Mathematical models for decision support. Springer, Berlin, pp 109–121
Salem P (2019) AFCC think tanks: promoting dialogue on difficult issues in family law. Fam Court Rev 57(2):231–242. https://doi.org/10.1111/fcre.12406
Schulz-Hardt S, Jochims M, Frey D (2002) Productive conflict in group decision making: genuine and contrived dissent as strategies to counteract biased information seeking. Organ Behav Hum Decis Process 88(2):563–586. https://doi.org/10.1016/S0749-5978(02)00001-8
Schuman SP, Rohrbaugh J (1991) Decision conferencing for systems planning. Inf Manag 21(3):147–159. https://doi.org/10.1016/0378-7206(91)90061-6
Shaw ME (1976) Dynamics of small group behaviour. Auflage, New York
Shaw D (2006) Journey making group workshops as a research tool. J Oper Res Soc 57(7):830–841
Simon HA (1976) From substantive to procedural rationality. In: Kastelein TJ, Kuipers SK, Nijenhuis WA, Wagenaar RG (eds) 25 years of economic theory. Springer, Boston, pp 65–86
Stoner JAF (1968) Risky and cautious shifts in group decisions: the influence of widely held values. J Exp Soc Psychol 4:442–459
Swobodzinski M, Jankowski P (2015) Evaluating user interaction with a web-based group decision support system: A comparison between two clustering methods. Decis Support Syst 77:148–157
Tao Y, Li Q, Zhao G, Zhao W (2016) The advance experience of foreign top-level think tanks and its enlightenment to the construction of Chinese university Think Tank. In: The 3rd international conference on industrial engineering and applications. Les Ulis: EDP Sciences. https://doi.org/10.1051/matecconf/20166820001
Tournès L (2018) American membership of the league of nations: US philanthropy and the transformation of an intergovernmental organisation into a think tank. Int Polit 55(6):852–869. https://doi.org/10.1057/s41311-017-0110-4
Tully P, White L, Yearworth M (2018) The value paradox of problem structuring methods. Syst Res Behav Sci 36(4):424–444
Upham P, Pérez JG (2015) A cognitive mapping approach to understanding public objection to energy infrastructure: the case of wind power in Galicia, Spain. Renew Energy 83:587–596. https://doi.org/10.1016/j.renene.2015.05.009
Valacich JS, Jessup LM (1993) Group support systems: new perspectives. Prentice Hall, Englewood Cliffs
Valacich JS, Dennis AR, Nunamaker JF (1991) Electronic meeting support: the GroupSystems concept. Int J Man-Mach Stud 34(2):261–282. https://doi.org/10.1016/0020-7373(91)90044-8
Valacich JS, Dennis AR, Nunamaker JF (1992a) Group size and anonymity effects on computer-mediated idea generation. Small Group Res 23(1):49–73. https://doi.org/10.1177/1046496492231004
Valacich JS, Jessup LM, Dennis AR, Nunamaker JF (1992b) A conceptual framework of anonymity in group support systems. Group Decis Negot 1(3):219–241. https://doi.org/10.1007/BF00126264
Van de Ven AH, Delbecq AL (1974) The effectiveness of nominal, Delphi, and interacting group decision making processes. Acad Manag J 17:605–621
Voigt M, Bergener K (2013) Enhancing creativity in groups: proposition of an integrated framework for designing group creativity support systems. In: Sprague RH (ed) 2013 46th Hawaii international conference on system sciences. Institute of Electrical and Electronic Engineers, New Jersey, pp 225–234. https://doi.org/10.1109/HICSS.2013.195
Wang J, Ding D, Liu O, Li M (2016) A synthetic method for knowledge management performance evaluation based on triangular fuzzy number and group support systems. Appl Soft Comput 39:11–20. https://doi.org/10.1016/j.asoc.2015.09.041
Weitze CL (2015) Pedagogical innovation in teacher teams: an organisational learning design model for continuous competence development. In: Jefferies A, Cubric A (eds) Proceedings of 14th European conference on e-learning ECEL. Academic Conferences and Publishing International, Reading, pp 629–638
Whiteley AM, Garcia JE (1996) The facilitator and the chauffeur in GSS: explorations in the forging of a relationship. Group Decis Negot 5(1):31–50. https://doi.org/10.1007/BF02404175
Wilson P (1991) Computer supported cooperative work: an introduction. Springer Science & Business Media, Berlin
Winnicott DW (1953) Transitional objects and transitional phenomena: a study of the first not-me possession. Int J Psychoanal 34:89–97. Retrieved from https://www.pep-web.org/document.php?id=IJP.034.0089A
Winograd T, Flores F (1986) Understanding computers and cognition: a new foundation for design. Intellect Books, New Jersey
Zahedi AE, Mirghfoori SH, Morovati Sharif Abadi A (2018) An integrated map to developing the innovation and commercialization potential of Iranian knowledge-based companies. Cogent Bus Manag 5(1):1523345. https://doi.org/10.1080/23311975.2018.1523345
Zingg W, Storr J, Park BJ, Ahmad R, Tarrant C, Castro-Sanchez E, Pittet D (2019) Implementation research for the prevention of antimicrobial resistance and healthcare-associated infections: 2017 Geneva infection prevention and control (IPC)-Think Tank (part 1). Antimicrob Resist Infect Control 8(1):87. https://doi.org/10.1186/s13756-019-0527-1
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this entry
Cite this entry
Ackermann, F. (2021). Group Support Systems: Past, Present, and Future. In: Kilgour, D.M., Eden, C. (eds) Handbook of Group Decision and Negotiation. Springer, Cham. https://doi.org/10.1007/978-3-030-49629-6_47
Download citation
DOI: https://doi.org/10.1007/978-3-030-49629-6_47
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-49628-9
Online ISBN: 978-3-030-49629-6
eBook Packages: Behavioral Science and PsychologyReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences