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Call Center Profi
Volumes and issues
Volume 6, Issue 5
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 6, Issue 5
October 2003
6 articles in this issue
Nachbrenner für CRM-Systeme
Wolfgang Fechner
TeleSales
Pages: III - V
Call Center Effektivität
Nicole Schindler
TeleSales
Pages: VIII - XI
Balanced Scorecard — Nutzen und Perspektiven
Oliver Herrmann
TeleSales
Pages: XVI - XVIII
Erfolgsparameter für variable Vergütungssysteme
Marc Emde
Titel Story
Pages: 14 - 17
Wann ist ein Call Center-Agent gut?
Christian Fingerhut
Führung
Pages: 56 - 57
Fallstricke im Outsourcing
Marcel Grobys
Recht
Pages: 58 - 59
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