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Call Center Profi
Volumes and issues
Volume 12, Issue 6
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
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Volume 12, Issue 6
September 2009
8 articles in this issue
Die Geister, die ich rief...
Alexander Jünger
titelstory
Pages: 16 - 23
Es ist und bleibt spannend!
Alexander Jünger
recht
Pages: 24 - 25
Es muss nicht immer Mammon sein
Sarah Dreps
callcenter
Pages: 26 - 29
Kundenbindung wird immer wichtiger
Steffanie Gohr
kundenservice
Pages: 30 - 33
Mehr Durchsatz, weniger Kosten
Detlev Artelt
technik
Pages: 34 - 37
Eine Herausforderung für Führungskräfte
Steffanie Gohr
führung
Pages: 42 - 46
Gudrun Scharler
Vera Hermes
praxis
Pages: 52 - 55
Kommunikation robust
Vera Hermes
praxis
Pages: 56 - 59
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