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Call Center Profi
Volumes and issues
Volume 10, Issue 2
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 10, Issue 2
April 2007
11 articles in this issue
Kunden mit neuen Ideen ködern
Steffanie Gohr
titelstory
Pages: 18 - 23
Ein Markt im Aufbruch
Eva-Susanne Krah
callcenter
Pages: 24 - 30
Hamburg: Medien- und Dienstleister-Metropole
Steffanie Gohr
callcenter
Pages: 32 - 37
Der passende Mystery Caller
Bernhard Gandolf
Heike Gleich
callcenter
Pages: 38 - 40
Das Telefon boomt!
Steffanie Gohr
callcenter
Pages: 42 - 45
Qualität erfordert Disziplin
Thiess Johannssen
kundenservice
Pages: 46 - 49
Web 2.0: Anspruch und Wirklichkeit
Arndt Groth
telemedien journal
Pages: 52 - 52
Bei Anruf: E-Mail-Support
Alexander Jünger
telemedien journal
Pages: 54 - 55
Der Mensch bleibt der Schlüssel
Alexander Jünger
technik
Pages: 62 - 63
Thomas-Marco Steinle
Vera Hermes
praxis
Pages: 66 - 69
Der Call Center-Markt in Südafrika
Thomas Schaal
Andreas Krensel
praxis
Pages: 70 - 73
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