The effect of standardization and customization on service satisfaction Guangping WangJianling WangRobin G. Qiu Original Articles 30 June 2010 Pages: 1 - 23
Productivity in European Private and Public Services: A growth accounting exercise Andrés Maroto-Sánchez Original Articles 30 June 2010 Pages: 25 - 53
Research on the attitudes of consumers and workers towards customer misbehaviors Feride Bahar IsinHakan AltintasFusun Cinar Altintas Original Articles 30 June 2010 Pages: 55 - 80
BHive: A reference framework for business-driven service design and management G. R. GangadharanPaul Oude Luttighuis Original Articles 30 June 2010 Pages: 81 - 110
A proposed methodology for U-City Service development: Service reusability perspective Hyun-Young ParkJong-Sung ParkJung-Hoon Lee Original Articles 30 June 2010 Pages: 111 - 126