1. Semantics and Web 2.0 Technologies to Support Business Process Management

   • Witold Abramowicz
   • Dieter Fensel
   • Ulrich Frank

   Editorial 22 January 2010 Pages: 1 - 2

2. Improving Software Flexibility for Business Process Changes

   • Oliver Holschke
   • Jannis Rake
   • Udo Bub

   Research Paper 22 January 2010 Pages: 3 - 13

   

3. Organizational and Technological Options for Business Process Management from the Perspective of Web 2.0

   • Dominik Vanderhaeghen
   • Peter Fettke
   • Peter Loos

   Research Paper 21 January 2010 Pages: 15 - 28

   

4. Economic Evaluation and Optimization of the Degree of Automation in Insurance Processes

   • Kathrin S. Braunwarth
   • Matthias Kaiser
   • Anna-Luisa Müller

   Research Paper 23 January 2010 Pages: 29 - 39

   

5. Adaptive Right-Time Technologies in Customer Relationship Management

   • Lukas Grieser
   • Klaus D. Wilde

   Catchword 19 January 2010 Pages: 41 - 44

   

6. Interview with Rudi Studer on “Semantic Technologies”

   • Ulrich Frank

   Interview 22 January 2010 Pages: 45 - 48

   

7. BISE – Call for Papers Issue 3/2011

   • Günter Müller
   • Noboru Sonehara
   • Sven Wohlgemuth

   Call for Papers 16 January 2010 Pages: 49 - 50

8. BISE – Call for Papers Issue 5/2011

   • Udo Bub
   • Helmut Krcmar
   • Arnold Picot

   Call for Papers 21 January 2010 Pages: 51 - 58

9. Imprint

   Imprint 16 February 2010 Pages: 59 - 60