The contingent impacts of dynamic service innovation capabilities on firm performance Jun ZhanShun ZhangSilvana Trimi Empirical article 23 October 2023 Pages: 819 - 849
Connecting artificial intelligence to value creation in services: mechanism and implications Minjun Kim Review article Open access 31 October 2023 Pages: 851 - 878
Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study Che-Jen SuYi-Fang LanCarlos Eduardo Pinto Pimentel Empirical article 22 September 2023 Pages: 879 - 911
Exploring robot service quality priorities for different levels of intimacy with service Ai-Hsuan ChiangSzu-Yu Chou Theoretical article 25 October 2023 Pages: 913 - 935
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification Shih-Hao WuStephen Chi-Tsun HuangYu-Xuan You Empirical article 14 November 2023 Pages: 937 - 962
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective Ping LiSeoyoun LeeYounghoon Chang Empirical article 26 September 2023 Pages: 963 - 1000
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions Wee-Kheng TanPo-Yen Chen Empirical article Open access 27 November 2023 Pages: 1001 - 1024
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response Sangchul ParkHyun-Woo LeeCalvin Nite Empirical article 27 September 2023 Pages: 1025 - 1050