Developing a new conceptual framework for experience and value creation Blanca Hernández-OrtegaJosé L. Franco Theoretical article 23 July 2018 Pages: 225 - 248
The role of proactive postsales services in supplier innovativeness and customer satisfaction Nguyen Thi Mai TrangNguyen Dinh Tho Empirical article 30 July 2018 Pages: 249 - 268
Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness Mercy Mpinganjira Empirical article 03 August 2018 Pages: 269 - 287
Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms Chanho SongSungha JangEdward Nowlin Empirical article 28 August 2018 Pages: 289 - 304
Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types Eunhye KimChristian Fernando Libaque-SaenzMyeong-Cheol Park Empirical article 17 September 2018 Pages: 305 - 338
Test of an integrative model of travel-related social media users’ switching intentions Taegoo Terry KimOsman M. KaratepeGyehee Lee Empirical article 14 September 2018 Pages: 339 - 361
Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry Dae-Young KimSung-Bum KimKathleen Jeehyae Kim Empirical article 18 September 2018 Pages: 363 - 388
Effects of key value co-creation elements in the healthcare system: focusing on technology applications DonHee Lee Empirical article 09 October 2018 Pages: 389 - 417
Using voting decisions to identify shocks in the financial services industry Juan Pineiro-ChousaMarcos Vizcaíno-GonzálezSamuel Ribeiro-Navarrete Empirical article 27 October 2018 Pages: 419 - 431