1. A learning-oriented decision-making process for real estate brokerage service evaluation

   • Fernando A. F. Ferreira
   • Ronald W. Spahr
   • João J. M. Ferreira

   Empirical article 10 May 2016 Pages: 453 - 474

   

2. Market value analysis of a Chinese e-commerce holding group: a multicriteria approach

   • J. F. Juliá-Igual
   • R. Cervelló-Royo
   • I. Berné-Lafuente

   Empirical article 24 May 2016 Pages: 475 - 490

3. HEALTHQUAL: a multi-item scale for assessing healthcare service quality

   • DonHee Lee

   Empirical article 13 June 2016 Pages: 491 - 516

   

4. Corporate social responsibility and bank risk profile: evidence from Europe

   • Nicolás Gambetta
   • María Antonia García-Benau
   • Ana Zorio-Grima

   Empirical article 19 July 2016 Pages: 517 - 542

5. Aggregate consumer ratings and booking intention: the role of brand image

   • Ana B. Casado-Díaz
   • Leonor M. Pérez-Naranjo
   • Ricardo Sellers-Rubio

   Empirical article 25 July 2016 Pages: 543 - 562

6. Effect of information management capability on organizational performance

   • Carlos Devece
   • Daniel Palacios
   • David Martinez-Simarro

   Empirical article 29 July 2016 Pages: 563 - 580

   

7. Innovation and corporate entrepreneurship in service businesses

   • Maria de Lurdes Calisto
   • Soumodip Sarkar

   Empirical article 13 August 2016 Pages: 581 - 600

   

8. The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach

   • Heng-Li Yang
   • Shiang-Lin Lin

   Empirical article 31 August 2016 Pages: 601 - 629

   

9. Triggering the internationalization of Malaysian quantity surveying firms

   • Chen Wang
   • Lincoln C. Wood
   • Han Biao Ng

   Empirical article 30 September 2016 Pages: 631 - 663

   

10. Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange

    • Taegoo Terry Kim
    • Osman M. Karatepe
    • Choong-Ki Lee

    Empirical article 06 October 2016 Pages: 665 - 692

    

11. Erratum to: Study abroad programs as a service convergence: an international marketing approach

    • M. Minsuk Shin
    • Eun Jeong Noh
    • Jiwon Lee

    Erratum 11 May 2017 Pages: 693 - 693