Designing a call center with an IVR (Interactive Voice Response) Polyna KhudyakovPaul D. FeiginAvishai Mandelbaum OriginalPaper 14 October 2010 Pages: 215 - 237
A polling model with smart customers M. A. A. BoonA. C. C. van WijkO. J. Boxma OriginalPaper Open access 22 September 2010 Pages: 239 - 274
Decay properties and quasi-stationary distributions for stopped Markovian bulk-arrival and bulk-service queues Anyue ChenJunping LiKai Wang Ng OriginalPaper 14 October 2010 Pages: 275 - 311
