The adoption of customer service improvement practices Peter R. Dickson OriginalPaper 18 October 2013 Pages: 1 - 15
Bidding behaviors in charity auctions Peter T. L. Popkowski LeszczycChun QiuMichael H. Rothkopf OriginalPaper 01 October 2013 Pages: 17 - 28
Consumer reactions to business-nonprofit alliances: Who benefits and when? Caglar IrmakSankar SenC. B. Bhattacharya OriginalPaper 18 October 2013 Pages: 29 - 42
Exploring the small movie profitability puzzle Dongling HuangDmitri G. MarkovitchAndrei Strijnev OriginalPaper 24 October 2013 Pages: 43 - 55
Chinese migrant workers’ adoption of urban consumer habits Rongwei ChuJames M. LeonhardtMatthew Tingchi Liu OriginalPaper 30 October 2013 Pages: 57 - 66
Digging for gold with a simple tool: Validating text mining in studying electronic word-of-mouth (eWOM) communication Chuanyi TangLin Guo OriginalPaper 17 November 2013 Pages: 67 - 80
When is the best time to reactivate your inactive customers? Shaohui MaHui TanFang Shu OriginalPaper 08 November 2013 Pages: 81 - 98
Are points like money? An empirical investigation of reward promotion effectiveness for multicategory retailers Liyuan WeiJunji Xiao OriginalPaper 04 December 2013 Pages: 99 - 114