1. A Framework for Operational Modelling of Hospital Resources

   • Paul R. Harper

   OriginalPaper Pages: 165 - 173

2. Understanding Variation in Chronic Disease Outcomes

   • Paul E. Johnson
   • Peter J. Veazie
   • Pradyumna Dutta

   OriginalPaper Pages: 175 - 189

3. Operations Research Methods Applied to Workflow in a Medical Records Department

   • S.-Y. Edna Chan
   • Jeff Ohlmann
   • Paul Savory

   OriginalPaper Pages: 191 - 199

4. Rolling Horizon Appointment Scheduling: A Simulation Study

   • Thomas R. Rohleder
   • Kenneth J. Klassen

   OriginalPaper Pages: 201 - 209

5. Disease Burden Profiles: An Emerging Tool for Managing Managed Care

   • Yang Zhao
   • Arlene S. Ash
   • James P. Slaughter

   OriginalPaper Pages: 211 - 219

6. Improving Health Care Organizational Management Through Neural Network Learning

   • Ernest Preston Goss
   • George S. Vozikis

   OriginalPaper Pages: 221 - 227