Abstract
Transcribing medical documents accurately into pre-defined formats and within certain time frames is vital for administrative and medical purposes in any hospital. This paper describes quantitative models incorporating available data to represent transcription activities of a medical records department. We forecasted the workload of the department, determined the optimal worker schedule and designed a simulation model to represent the workflow of the transcription function of a medical record department. The findings provided insight into the workflow, staffing and performance of the department.
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Edna Chan, SY., Ohlmann, J., Dunbar, S. et al. Operations Research Methods Applied to Workflow in a Medical Records Department. Health Care Management Science 5, 191–199 (2002). https://doi.org/10.1023/A:1019744602444
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DOI: https://doi.org/10.1023/A:1019744602444