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Mishler EG, Clark JA, Ingelfinger J, Simon MP. The language of attentive patient care: a comparison of two medical interviews. J Gen Intern Med. 1989;4:325–35.
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Herschberg, S.N. The art of interviewing. J Gen Intern Med 5, 272 (1990). https://doi.org/10.1007/BF02600553
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DOI: https://doi.org/10.1007/BF02600553