Skip to main content
SpringerLink
Log in

Delineating Worker-Centered Organizational Work: Blending BPMS and Social Software Features

  • Conference paper
  • First Online:
Web Information Systems Engineering – WISE 2014 Workshops (WISE 2014)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 9051))

Included in the following conference series:

  • 807 Accesses

Abstract

Nowadays, companies seek for new technological enablers and adopt new business models to cope with the frenetic pace of change. Such an effort is depicted in the Enterprise 2.0 initiative. Knowledgeable workers should be empowered so that they can help, through their knowledge, the organization they work for to thrive in the today’s highly demanding business environments. Empowerment concerns supporting them to easily gather the knowledge they need as well as to efficiently execute required tasks to accomplish business goals. To provide an efficient working aid, knowledge gathering and task execution should be supported through a unified environment. Towards identifying the features of such a unified environment, we conduct in this paper a two-phase analysis, which leads to the development of a coarse-grained conceptualization of this environment, reflecting a worker-centered organizational work model. This conceptualization is named Worker-Centered Organizational Work Wheel. The Wheel adopts features from both BPMS and social software to enable the integration of knowledge gathering and task execution. Apart from delineating how a knowledgeable worker should work, the Wheel also provides a roadmap showing what features should be offered by any implementation targeting this work model.

The research leading to these results has received funding from the European Commission within the Marie Curie Industry an Academia Partnerships & Pathways (IAPP) programme under grant agreement n° 286083.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Keith, S.: Mastering the Unpredictable. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  2. Polanyi, M.: Personal Knowledge - Towards a Post-Critical Philosophy. The University of Chicago Press, Chicago (1958)

    Google Scholar 

  3. Hopfenbeck, W., Müller, M., Peis, T.: Wissensbasiertes Management: Ansätze und Strategien zur UnternehmensführungInternet-Ökonomie (in German). Verlag Moderne Industrie, Landsberg (2001)

    Google Scholar 

  4. McAfee, A.P.: Enterprise 2.0: The Dawn of Emergent Collaboration. MIT Sloan Manag. Rev. 47(3), 21–28 (2006)

    Google Scholar 

  5. Polaschek M., Zeppelzauer W., Kryvinska N., Strauss C.: Enterprise 2.0 integrated communication and collaboration platform: a conceptual viewpoint. In: AINA Workshops, pp. 1221–1226 (2012)

    Google Scholar 

  6. Fahd, Z.O., Ahmad, G.: Knowledge sharing and collaboration through social media. the case of IBM. In: Proceedings of the MCIS (2012)

    Google Scholar 

  7. Lester, H., Drury, J.L., Daniel, W., Damianos E.L., Donna, C.: Evaluating the uses and benefits of an enterprise social media platform. J. Soc. Media Organ. 1(1) (2009)

    Google Scholar 

  8. Forrester: Social networking In The Enterprise: Benefits and Inhibitors. A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems (2010)

    Google Scholar 

  9. Dumas, M., Aalst, W., Hofstede, A.: Process-Aware Information Systems. Wiley, Hoboken (2005)

    Book  Google Scholar 

  10. Sandy, K.: Leveraging social BPM for enterprise transformation. In: Fischer, L., (ed.) Book Chapter in Social BPM: Work, Planning and Collaboration under the Impact of Social Technology. BPM and Workflow Handbook Series (2011)

    Google Scholar 

  11. Michael, L., Nina, C.: Toward an agile knowledge connection of employees with regard to business processes. In: HICSS, pp. 3436–3445 (2013)

    Google Scholar 

  12. Keith, S., et al.: Social BPM: work, planning and collaboration under the impact of social technology. In: Fischer, L. (ed.) BPM and Workflow Handbook Series (2011)

    Google Scholar 

  13. Curtis, B., Kellner, M., Over, J.: Process modeling. Commun. ACM 35(9), 75–90 (1992)

    Article  Google Scholar 

  14. List, B., Korherr, B.: An evaluation of conceptual business process modeling languages. In: SAC (2006)

    Google Scholar 

  15. Schmidt, R., Nurcan, S.: BPM and social software. In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. LNBIP, vol. 17, pp. 649–658. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  16. Giorgio, B., Frank, D., Ben, J., Rania, K., Selmin, N., Michael, P., Marcello, S., Rainer, S., Rito, S.: Key challenges for enabling agile BPM with social software. J. Softw. Maint. 23(4), 297–326 (2011)

    Article  Google Scholar 

  17. DiMicco, J., Millen, D. R., Geyer, W., Dugan, C., Brownholtz, B., Muller, M.: Motivations for social networking at work. In: Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 2008. ACM, New York, pp. 711–720 (2008)

    Google Scholar 

  18. Richter, A., Riemer, K.: Corporate social networking sites –modes of use and appropriation through co-evolution. In: 20th Australasian Conference on Information Systems, Melbourne, p. 34, (2009)

    Google Scholar 

  19. Bruno, G.: An approach to defining social processes based on social networks. In: Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions, pp. 272–286. IGI (2012)

    Google Scholar 

  20. Dengler F., Lamparter S., Hefke M., Abecker, A.: Collaborative process development using semantic MediaWiki. In: Proceedings of the 5th Conference of Professional Knowledge Management. Solothurn, Switzerland (2009)

    Google Scholar 

  21. Qu H., Sun J., Jamjoom H. T.: Scoop: automated social recommendation in enterprise process management. In: IEEE International Conference on Services Computing, vol. 1, pp. 101–108 (2008)

    Google Scholar 

  22. Koschmider, A., Song, M., Reijers, H.A.: Social software for modeling business processes. In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. LNBIP, vol. 17, pp. 666–677. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  23. Fengel J., Rebstock M., Nüttgens M.: Modell-tagging zur semantischen verlinkung heterogener modelle. In: EMISA, pp. 53–58 (2008)

    Google Scholar 

  24. Reich, J.: Supporting the Execution of Knowledge Intensive Processes by Means of Expert and Best- Practice Mediation. Dr. Hut, München (2008)

    Google Scholar 

  25. Brambilla, M., Piero, F., Carmen, K., Vaca, R.: Combining social web and BPM for improving enterprise performances: the BPM4People approach to social BPM. In: WWW (Companion Volume), pp. 223–226 (2012)

    Google Scholar 

  26. Silva, A.R., Meziani, R., Magalhaes, R., Martinho, D., Aguiar, A., Flores, N.: AGILIPO: embedding social software features into business process tools. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM 2009. LNBIP, vol. 43, pp. 219–230. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  27. Bider, I., Johannesson, P., Perjons, E.: A strategy for merging social software with business process support. In: Muehlen, M., Su, J. (eds.) BPM 2010 Workshops. LNBIP, vol. 66, pp. 372–383. Springer, Heidelberg (2011)

    Chapter  Google Scholar 

  28. Rossi, D., Vitali, F.: Workflow enactment in a social software environment. In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. LNBIP, vol. 17, pp. 716–722. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  29. Xie, L., de Vrieze, P., Xu, L.: When social software meets business process management. In: Proceedings of the Fourth. International Conference on Computer Sciences and Convergence Information Technology, pp. 238–243 (2009)

    Google Scholar 

  30. Khalaf, R., Subramanian, R., Mikalsen, T., Duftler, M., Diament, J., Silva-Lepe, I.: Enabling community participation for workflows through extensibility and sharing. In: Rinderle-Ma, S., Sadiq, S., Leymann, F. (eds.) BPM 2009. LNBIP, vol. 43, pp. 207–218. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  31. Johannesson, P., Andersson, B., Wohed, P.: Business process management with social software systems – a new paradigm for work organisation. In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. LNBIP, vol. 17, pp. 659–665. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  32. Neumann, G., Erol, S.: From a social wiki to a social workflow system. In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. LNBIP, vol. 17, pp. 698–708. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  33. Motahari-Nezhad, H.R., Bartolini, C., Graupner, S., Spence, S.: Adaptive case management in the social enterprise. In: Liu, C., Ludwig, H., Toumani, F., Yu, Q. (eds.) Service Oriented Computing. LNCS, vol. 7636, pp. 550–557. Springer, Heidelberg (2012)

    Chapter  Google Scholar 

  34. Alexopoulou, N., Nikolaidou, M., Stary, C.: Blending BPMS with social software for knowledge-intense work: research issues. In: Nurcan, S., Proper, H., Soffer, P., Krogstie, J., Schmidt, R., Halpin, T., Bider, I. (eds.) BPMDS 2013 and EMMSAD 2013. LNBIP, vol. 147, pp. 18–31. Springer, Heidelberg (2013)

    Chapter  Google Scholar 

  35. OMG: Business Process Management Notation. Version 2.0 (2011)

    Google Scholar 

  36. Martinho, D., Silva, A.R.: An experiment on the capture of business processes from knowledge workers. In: Lohmann, N., Song, M., Wohed, P. (eds.) BPM 2013 Workshops. LNBIP, vol. 171, pp. 113–124. Springer, Heidelberg (2014)

    Chapter  Google Scholar 

  37. Selim, E., Michael, G., Simone, H., Sami, J., Ben, J., Paul, J., Agnes, K., Selmin, N., Davide, R., Rainer, S.: Combining BPM and social software: contradiction or chance? J. Softw. Maint. Evol.: Res. Pract. 22(6–7), 449–476 (2010)

    Google Scholar 

  38. Surowiecki, J.: The Wisdom of Crowds: Why the Many are Smarter than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations. Doubleday, New York (2004)

    Google Scholar 

  39. Nathaniel, P.: The role of trust and reputation in social BPM. In: Fischer, L., (ed.) Book Chapter in Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology. BPM and Workflow Handbook Series (2011)

    Google Scholar 

  40. Martyn, O.: Business Process Management: A Rigorous Approach. Meghan Kiffer Press, Tampa (2005)

    Google Scholar 

  41. Shankar, K.: Social Process Design, Execution and Intelligence for a better Customer Experience. Infosys, white paper (2011)

    Google Scholar 

  42. Ikujiro, N., Philippe, B., Chester, B., Noboru, K.: Organizational knowledge creation theory: a first comprehensive test. Int. Bus. Rev. 3(4), 337–351 (1994)

    Article  Google Scholar 

  43. David, L.: The Power of Events. Addison-Wesley, Boston (2002)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Business Information Systems – Communications Engineering, Johannes Kepler University, Linz, Austria

    Nancy Alexopoulou, Christian Stary & Stefan Oppl

Authors
  1. Nancy Alexopoulou
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Christian Stary
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Stefan Oppl
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of New South Wales, Sydney, Australia

    Boualem Benatallah

  2. Boston University, Boston, Massachusetts, USA

    Azer Bestavros

  3. University of Genova, Genova, Italy

    Barbara Catania

  4. CSIRO ICT Centre, Canberra, Australia

    Armin Haller

  5. Aristotle University of Thessaloniki, Thessaloniki, Greece

    Yannis Manolopoulos

  6. Aristotle University of Thessaloniki, Thessaloniki, Greece

    Athena Vakali

  7. Victoria University, Footscray, Australia

    Yanchun Zhang

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Alexopoulou, N., Stary, C., Oppl, S. (2015). Delineating Worker-Centered Organizational Work: Blending BPMS and Social Software Features. In: Benatallah, B., et al. Web Information Systems Engineering – WISE 2014 Workshops. WISE 2014. Lecture Notes in Computer Science(), vol 9051. Springer, Cham. https://doi.org/10.1007/978-3-319-20370-6_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-20370-6_5

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-20369-0

  • Online ISBN: 978-3-319-20370-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation