Abstract
The Chinese government has long been striving to promote the development of e-government by using information communication technologies (ICT) in the public sector for accelerating administrative transformation. e-Government projects in different sectors of Chinese governmental agencies, however, often start with multiple objectives and are performed in different ways. To understand the general characteristics of e-government in China, this paper investigates the key issues of e-government through a questionnaire survey, and proposes a specific analytical framework, the orientation-maturity framework for better explaining the key issues. Based on data collected from Chinese government employees, this paper ranks the key issues related to e-government and discusses the implications of the results based on the proposed framework. The findings provide a helpful reference for both practitioners and scholars to better understand the current state of e-government in China and to respond to the forthcoming challenge of administrative transformation caused by the diffusion and utilization of ICT.
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Acknowledgments
This work was partly supported by the National Natural Science Foundation of China (71473143/71490721/71102010), the Beijing Social Science Foundation (15JGA008), the Tsinghua University Initiative Scientific Research Program (20131089260), and the Fundamental Research Funds for the Central Universities (2014RC0601). The authors would like to thank the all reviewers and commenters of the preliminary versions of the work on NAEC2013 and HICSS-47 for their valuable comments and suggestions.
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Zhang, N., Meng, Q., Guo, X. et al. Key e-government issues in China: an empirical study based on the orientation-maturity framework. Electron Commer Res 15, 407–425 (2015). https://doi.org/10.1007/s10660-015-9190-7
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DOI: https://doi.org/10.1007/s10660-015-9190-7