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Innovation in services: A lancastrian approach to the field of e-learning

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Abstract

Innovation in services is one of the prime drivers of several economies. There are various schools of thought that have emerged over the past few decades in this area. The present paper focuses on the evolution of the ‘synthesis’ school of thought. It contributes to literature by extending the framework proposed by Lancaster (The Journal of Political Economy, 74(2), 132–157, 1966) and other researchers by incorporating aspects of Web 2.0 technology with a specific reference to e-learning. The proposed framework is validated using case study from the field of e-learning.

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Notes

  1. This program is an initiative by the Ministry of Human Resource Development under the National Mission on Education through ICT. Details available at co-learn.in/

  2. A-VIEW Classroom is a framework that provides a rich interactive social environment for e-learning

  3. Additional details regarding A-VIEW can be obtained from www.aview.in

  4. A-VIEW, developed by Amrita University, is part of Talk to a Teacher program led by IIT Bombay and funded by NME-ICT, MHRD. (Source : http://www.aview.in/)

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Authors and Affiliations

  1. Amrita School of Business, Amrita University, Amritapuri Campus, Clappana P O, Kollam, Kerala, India, 690525

    P. Avinash Shivdas

  2. Marymount University, Arlington, VA, 22207, USA

    Soumya Sivakumar

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  1. P. Avinash Shivdas
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  2. Soumya Sivakumar
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Correspondence to P. Avinash Shivdas.

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Shivdas, P.A., Sivakumar, S. Innovation in services: A lancastrian approach to the field of e-learning. Educ Inf Technol 21, 1913–1925 (2016). https://doi.org/10.1007/s10639-015-9427-z

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