Skip to main content
SpringerLink
Log in

Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home

  • Long paper
  • Published:
Universal Access in the Information Society Aims and scope Submit manuscript

Abstract

This paper explores the use of a pay-as-you-go (PAYG) concept as a means of addressing issues of trust, privacy, billing and security around media in the home. The findings are based on a study conducted in 2007 and 2008, looking at the media-use habits of 27 families in the Greater London area. The study investigated attitudes towards uses of various forms of media within the home environment, with a particular emphasis on television (TV). To facilitate the study, a rapid prototype of an experimental home media device was produced, asking participants to use and respond to it. The key findings show the desirability of devices and services that incorporate a payment system which would help in regulating spending and allow household members to manage their own media purchases. The PAYG concept was well received by study participants as a means to prevent unauthorised spending and help manage costs. Participants were also enthusiastic about more transparent billing mechanisms and the possibility of monitoring the TV and media use of younger household members.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4

Similar content being viewed by others

References

  1. Seager W, Knoche H, Sasse M.A.: TV-centricity—Requirements gathering for triple play services. In: Interactive TV: a shared experience. Proceedings of EuroITV 2007 May, pp. 274–278. Amsterdam, Netherlands (2007)

  2. Chorianopoulos, K.: User interface design principles for interactive television applications. Int. J. Hum. Comput. Interact. 24(6), 556–573 (2008). doi:10.1080/10447310802205750

    Article  Google Scholar 

  3. Chorianopoulos, K., Spinellis, D.: User interface evaluation of interactive TV: a media studies perspective. J. Univers. Access Inf. Soc. 6(2), 209–218 (2006). doi:10.1007/s10209-006-0032-1

    Article  Google Scholar 

  4. Bernhaupt, R., Obrist, M., Weiss, A., Beck, E., Tscheligi, E.: Trends in the living room and beyond: results from ethnographic studies using creative and playful probing. ACM Comput. Entertain. 6(1), 1–23 (2008). doi:10.1145/1350843.1350848

    Article  Google Scholar 

  5. Geerts D, Cesar P, Bulterman D.: The implications of program genres for the design of social television systems. In: Proceeding of the 1st International Conference on Designing interactive User Experiences for TV and Video, California, USA. October 2008, vol. 291, pp. 71–80. ACM (2008). doi:10.1145/1453805.1453822

  6. Berglund, A., Berglund, E., Larsson, A., Bang, A.: Paper remote: an augmented television guide and remote control. J. Univers. Access Inf. Soc. 4(4), 300–327 (2006). doi:10.1007/s10209-004-0108-8

    Article  Google Scholar 

  7. Maglogiannis, I., Makedon, F., Pantziou, G., Baillie, L.: Pervasive technologies and assistive environments: social impact, financial, government and privacy issues. J. Univers. Access Inf. Soc. 10(2), 111–114 (2011). doi:10.1007/s10209-010-0200-1

    Article  Google Scholar 

  8. Gawlinski, M.: Interactive Television Production. Focal Press, Oxford (2003)

    Google Scholar 

  9. Pablo, C., Dick, C.A., Bulterman Janse, J., Geerts, D., Hendrik, K., William, S.: Fragment, tag, enrich, and send: enhancing social sharing of video. ACM Trans. Multimed. Comput. Commun. 5(3), 1–27 (2009). doi:10.1145/1556134.1556136

    Google Scholar 

  10. Carmichael, A., Rice, M., Sloan, D., Gregor, P.: Digital switchover or digital divide: a prognosis for usable and accessible interactive digital television in the UK. J. Univers. Access Inf. Soc. 4(4), 400–416 (2006). doi:10.1007/s10209-005-0004-x

    Article  Google Scholar 

  11. Dai, X., Grundy, J.: NetPay: an off-line, decentralized micro-payment system for thin-client applications. Electron Commer. Res. Appl. 6(1), 91–101 (2007). doi:10.1016/j.elerap.2005.10.009

    Article  Google Scholar 

  12. Cruickshank, L., Tsekleves, T., Whitham, T., Hill, A., Kondo K.: Making interactive TV easier to use: interface design for a second screen approach. Des. J. 10(3), 41–53 E-ISSN 1756-3062 (2007)

    Google Scholar 

  13. Baker, K., Hulsen, P.: Multi-service models for interactive television. In: IEEE International Conference on Consumer Electronics. IEEE, pp. 88–89 (2003). doi:10.1109/ICCE.2003.1218822

  14. England, E., Finney, A.: Managing Multimedia: Project Management for Web and Convergent Media, Book 2: Technical Issues. Addison-Wesley, London (2002)

    Google Scholar 

  15. Eronen, L., Vuorimaa, P.: User interfaces for digital television: a navigator case study. In Proceedings of the working conference on Advanced visual interfaces (AVI ‘00), pp. 276–279. ACM, New York, USA (2000). doi:10.1145/345513.345346

  16. Tsekleves, E., Whitham, R., Kondo, K., Hill, A.: Bringing the television experience to other media in the home: an ethnographic study. In: Proceedings of the seventh European conference on European interactive television conference (EuroITV ‘09), pp. 201–210. ACM (2009). doi:10.1145/1542084.1542125

  17. Keeling, K., Macaulay, L.A., McGoldrick, P.J.: DiTV and e-commerce among disadvantaged community groups. J. Behav. Inf. Technol. 26(6), 545–560 (2007). doi:10.1080/01449290600709137

    Article  Google Scholar 

  18. Kaasinen, E., Kulju, M., Kivinen, T., Oksman, V.: User acceptance of mobile TV services. In: Proceedings of the 11th International Conference on Human-Computer interaction with Mobile Devices and Services, Bonn, Germany, September 15–18, 2009. MobileHCI ‘09, pp. 1–10. ACM (2009). doi:10.1145/1613858.1613902

  19. Holzinger, A., Searle, G., Wernbacher, M.: The effect of previous exposure to technology on acceptance and its importance in usability and accessibility engineering. J. Univers. Access Inf. Soc. 1–16 (2010). doi:10.1007/s10209-010-0212

  20. Gauntlett, D., Hill, A.: TV Living: Television, Culture and Everyday Life. Routledge, London (1999)

    Google Scholar 

  21. Inglesant, P., Sasse, A.: Usability is the best policy: public policy and the lived experience of transport systems in London. In: Proceedings of the 21st British CHI Group Annual Conference on HCI 2007: People and Computers Xxi: Hci. But Not As We Know It, vol. 1, pp. 35–44. British Computer Society, Swinton, UK (2007). ISBN: 978-1-902505-94-7

  22. Weisz, D., Kiesler, S., Zhang, H., Ren, Y., Kraut, E., Konstan, A.: Watching together: integrating text chat with video. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, San Jose, California, USA, April 28–May 03, 2007. CHI ‘07, pp. 877–886. ACM (2007). doi:10.1145/1240624.1240756

  23. Araujo I, Araujo Iv.: Developing trust in internet commerce. In: Proceedings of the 2003 Conference of the Centre for Advanced Studies on Collaborative research (CASCON ‘03), pp. 1–15. IBM Press (2003)

  24. Lanford, P., Hübscher, R.: Trustworthiness in e-commerce, Proceedings of the 42nd annual Southeast regional conference, April 02–03, 2004, Alabama, ACM, pp. 315–319 (2004). doi:10.1145/986537.986614

  25. Patton, M., Audun, J.: Technologies for trust in electronic commerce. J. Electron Commer. Res. 4(1–2), 9–21 (2004). doi:10.1023/B:ELEC.0000009279.89570.27

    Article  Google Scholar 

  26. Buchinger, S., Kriglstein, S., Hlavacs, H.: A comprehensive view on user studies: survey and open issues for mobile TV. In: Proceedings of the Seventh European Conference on European interactive Television Conference, Leuven, Belgium, June 03–05, 2009. EuroITV ‘09, pp. 179–188. ACM (2009). doi:10.1145/1542084.1542121

  27. Bernhaupt, R., Weiss, A., Pirker, M., Wilfinger, D., Tscheligi, M.: Ethnographic insights on security, privacy, and personalization aspects of user interaction in interactive TV. In: Proceedings of the 8th international interactive conference on Interactive TV and Video (EuroITV ‘10), pp. 187–196. ACM, USA (2010). doi:10.1145/1809777.1809817

  28. Cesar, P., Bulterman, D., Jansen, A.: Usages of the secondary screen in an interactive television environment: control, enrich, share, and transfer television content. In: Tscheligi, M., Obrist, M., Lugmayr, A. (eds.) EuroITV 2008, pp. 168–177. Springer, Berlin Heidelberg (2008)

  29. Geerts, D., De Grooff, D.: Supporting the social uses of television: sociability heuristics for social TV. In: Proceedings of the 27th international Conference on Human Factors in Computing Systems, Boston, MA, USA, April 04–09, 2009. CHI ‘09, pp. 595–604. ACM (2009). doi:10.1007/978-3-540-69478-6_22

  30. Williams, D., Ursu, F., Cesar, P., Bergström, K., Kegel, I., Meenowa J.: An emergent role for TV in social communication. In: Proceedings of the Seventh European Conference on European interactive Television Conference, Leuven, Belgium, June 03–05, 2009. EuroITV ‘09, pp. 19–28. ACM (2009). doi:10.1145/1542084.1542088

  31. Cesar, P., Chorianopoulos, K.: The evolution of TV systems content and users toward interactivity. Found. Trends Hum. Comput. Interact. 2(4), 373–395 (2009). doi:10.1561/1100000008

    Article  Google Scholar 

  32. Semeraro, G., Andersen, V., Andersen, H., Gemmis, M., Lops, P.: User profiling and virtual agents: a case study on e-commerce services. J. Univers. Access Inf. Soc. 7(3), 179–194 (2008). doi:10.1007/s10209-008-0116-1

    Article  Google Scholar 

  33. Wilfinger, D., Pirker, M., Bernhaupt, R., Tscheligi, M.: Evaluating and investigating an iTV interaction concept in the field. In: Proceedings of the Seventh European Conference on European interactive Television Conference, Leuven, Belgium, June 03–05, 2009. EuroITV ‘09, pp. 175–178. ACM (2009). doi:10.1145/1542084.1542119

  34. Pirker, M., Bernhaupt, R., Mirlacher, T.: Investigating usability and user experience as possible entry barriers for touch interaction in the living room. In: Proceedings of the 8th International Interactive Conference on Interactive TV (EuroITV ‘10), pp. 145–154. ACM (2010). doi:10.1145/1809777.1809808

  35. Vlachogiannis, E., Gavalas, D., Tsekouras, G., Anagnostopoulos, C.: Accessible interactive television using the MPEG-21 standard. J. Univers. Access Inf. Soc. 10, 2 (2010). doi:10.1007/s10209-010-0195-7

    Google Scholar 

  36. Luyten, K., Thys, K., Huypens, S., Coninx, K.: Telebuddies on the move: social stitching to enhance the networked gaming experience. In Proceedings of 5th ACM SIGCOMM Workshop on Network and System Support For Games, Singapore, October 30–31, 2006. NetGames ‘06. ACM, 18 (2006). doi:10.1145/1230040.1230084

  37. Egelman, S., Brush, B., Inkpen, M.: Family accounts: a new paradigm for user accounts within the home environment. In: Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work, San Diego, CA, USA, November 08–12, 2008. CSCW ‘08, pp. 669–678. ACM (2008). doi:10.1145/1460563.1460666

  38. Navarro-Prieto, R., Rebaque-Rivas, P., Hernandez-Pablo, J.: Recommending content for ITV: what the users really want? In: Proceedings of the 8th International Interactive Conference on Interactive TV, EuroITV ‘10, pp. 123–126. ACM (2010). doi:10.1145/1809777.1809803

  39. O’Brien, J., Rodden, T., Rouncefield, M., Hughes, J.: At home with the technology: an ethnographic study of a set-top-box trial. ACM Trans. Comput. Hum. Interact. 6(3), 282–308 (1999). doi:10.1145/329693.329698

    Article  Google Scholar 

  40. Svoen, B.: Consumers, participants, and creators: young people’s diverse use of television and new media. ACM Comput. Entertain. 5(2), 1–15 (2007). doi:10.1145/1279540.1279545

    Article  Google Scholar 

  41. Sauer, G., Lazar, J., Hochheiser, H., Feng, J.: Towards a universally usable human interaction proof: evaluation of task completion strategies. ACM Trans. Access Comput. 2(4), 1–32 (2010). doi:10.1145/1786774.1786776

    Article  Google Scholar 

  42. Haines, V., Mitchell, V., Cooper, C., Maguire, M.: Probing user values in the home environment within a technology driven smart home project. Pers. Ubiquit. Comput. 11, 349–359 (2007). doi:10.1007/s00779-006-0075-6

    Article  Google Scholar 

  43. Lacohée, H., Wakeford, N., Pearson, I.: A social history of the mobile telephone with a view of its future. BT Technol. J. 21(3), 203–211 (2003). doi:10.1023/A:1025187821567

    Article  Google Scholar 

  44. Patil, V., Shyamasundar, R.: E-coupons: an efficient, secure and delegable micro-payment system. Inf. Syst. Front. 7(4–5), 371–389 (2005). doi:10.1007/s10796-005-4809-1

    Article  Google Scholar 

  45. Jorns, O., Quirchmayr, G.: A middleware for location-based mobile applications with privacy protection. In: Kotsis, G., Taniar, D., Pardede, E., Khalil, I. (eds.) Proceedings of the 10th International Conference on information integration and Web-Based Applications & Services. Linz, Austria, November 24–26, 2008. iiWAS ‘08, pp. 111–116. ACM, (2008). doi:10.1145/1497308.1497333

  46. Grinter, R., Eldridge, M.: Wan2tlk?: everyday text messaging. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 441–448. ACM Press (2003). doi:10.1145/642611.642688

  47. Kurniawan, S., Murni, M., Yanuar, N.: A study of the use of mobile phones by older persons. In: CHI ‘06 Extended Abstracts on Human Factors in Computing Systems. CHI EA ‘06, pp. 989–994. ACM, New York, NY, USA (2006). doi:10.1145/1125451.1125641

  48. Hui, P., Mortier, R., Xu, K., Crowcroft, J., Li, O.: Sharing airtime with Shair avoids wasting time and money. In: Proceedings of the 10th Workshop on Mobile Computing Systems and Applications. Santa Cruz, California, February 23–24, 2009. HotMobile ‘09, pp. 1–6. ACM (2009). doi:10.1145/1514411.1514417

  49. Palankar, R., Iamnitchi, A., Ripeanu, M., Garfinkel, S.: Amazon S3 for science grids: a viable solution? In: Proceedings of the 2008 International Workshop on Data-Aware Distributed Computing. Boston, MA, USA, June 24–24, 2008. DADC ‘08, pp. 55–64. ACM (2008). doi:10.1145/1383519.1383526

  50. Bhattacharya, J., Vashistha, S.: Utility computing-based framework for e-governance. In: Janowski and, T., Pardo, T.A. (eds.) Proceedings of the 2nd International Conference on theory and Practice of Electronic Governance, Cairo, Egypt, December 01–04, 2008. ICEGOV ‘08, vol. 351, pp. 303–309. ACM (2008). doi:10.1145/1509096.1509160

  51. Turban, E., King, D.: Introduction to E-Commerce. Prentice Hall, Englewood Cliffs, NJ (2003). ISBN 0-13-009405-6

    Google Scholar 

  52. Papa, F., Livi, S., Cornacchia, M., Nicol, E., Sapio, B.: Factors affecting the usage of payment services through digital television in Italy. In: Proceedings of the 8th International Interactive Conference on Interactive TV, EuroITV ‘10, pp. 209–216. ACM (2010). doi:10.1145/1809777.1809820

  53. Bocock, R.: Consumption (Key Ideas). Routledge, London (1993)

    Book  Google Scholar 

  54. Hutchinson, H., Hansen, H., Roussel, N., Eiderbäck, B., Mackay, W., Westerlund, B., Bederson, B., Druin, A., Plaisant, C., Beaudouin-Lafon, M., Conversy, S., Evans, H.: Technology probes: inspiring design for and with families. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. CHI 2003, pp. 17–24. ACM (2003). doi:10.1145/642611.642616

  55. Cesar, P., Bulterman, D., Jansen, A.: Social sharing of television content: an architecture. In: Proceedings of the IEEE Symposium on Multimedia (Workshops), pp. 145–150 (2007). doi:10.1109/ISMW.2007.80

Download references

Author information

Authors and Affiliations

  1. Brunel University, Kingston Lane, Uxbridge, UB8 3UE, UK

    Emmanuel Tsekleves

  2. Lancaster University, Lancaster, LA1 4YW, UK

    Roger Whitham

  3. University of Westminster, Northwick Park, Harrow, HA1 3TP, UK

    Koko Kondo & Annette Hill

Authors
  1. Emmanuel Tsekleves
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Roger Whitham
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Koko Kondo
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Annette Hill
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Emmanuel Tsekleves.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Tsekleves, E., Whitham, R., Kondo, K. et al. Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home. Univ Access Inf Soc 12, 217–231 (2013). https://doi.org/10.1007/s10209-012-0270-3

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10209-012-0270-3

Keywords

Search

Navigation