Volume 26, issue 2, June 2021

5 articles in this issue

Telecom microfinance banking versus commercial banking: a battle in the financial services sector

Authors
- Waqar Younas
- K. Ramanathan Kalimuthu
- Content type: Original Article
- Published: 28 January 2021
- Pages: 67 - 80
Classifying potential users of live chat services and chatbots

Authors
- Lova Rajaobelina
- Line Ricard
- Content type: Original Article
- Published: 09 February 2021
- Pages: 81 - 94
Creating advocates: understanding the roles of CSR and firm innovativeness

Authors
- Syed Shujaat Ali Shah
- Zia Khan
- Content type: Original Article
- Published: 23 January 2021
- Pages: 95 - 106
Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts

Authors (first, second and last of 4)
- Simran Jit Kaur
- Liaqat Ali
- Md Al-Emran
- Content type: Original Article
- Published: 17 February 2021
- Pages: 107 - 121
Comparative analysis of prescribed and actual interest rates of the Anchor Borrowers’ program in Imo State, Nigeria

Authors
- Augustine Odinakachukwu Ejiogu
- Content type: Original Article
- Published: 04 March 2021
- Pages: 122 - 128