Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach Arpan Kumar KarSunil KumarP. Vigneswara Ilavarasan Original Research 08 July 2021 Pages: 267 - 288
Proposed Mathematical Model to Study and Analyze the Relationship Between Operational Flexibility Dimensions and Hospital Performance Main Naser AlolayyanAhmmed Saadi Ibrahem Original Research 20 July 2021 Pages: 289 - 305
Modified Total Interpretive Structural Modeling of Marketing Flexibility Factors for Indian Telecommunications Service Providers Anshul YadavMahim Sagar Original Research 22 July 2021 Pages: 307 - 330
The Effect of Traceability System and Managerial Initiative on Indonesian Food Cold Chain Performance: A Covid-19 Pandemic Perspective Ilyas MasudinAnggi RamadhaniIkhlasul Amallynda Original Research 03 August 2021 Pages: 331 - 356
Considerations Regarding Donation and Value Co-Creation in Times of COVID-19 Pandemic Renata KlafkeClaudia T. PicininDiego G. Chevarria Original Research 13 August 2021 Pages: 357 - 376
The Trajectory of Two Decades of Global Journal of Flexible Systems Management and Flexibility Research: A Bibliometric Analysis Shiwangi SinghSanjay DhirSushil Original Research 05 September 2021 Pages: 377 - 401