1. Can CRM Flexibility Raise Bank Efficiency?

   • Nikita Konovalov
   • Alexander Gromoff
   • Yaroslav Gorchakov

   Original Research 10 February 2020 Pages: 101 - 112

   

2. Theory Building on Supply Chain Resilience: A SAP–LAP Analysis

   • P. Siva Kumar
   • Ramesh Anbanandam

   Original Research 28 February 2020 Pages: 113 - 133

   

3. Competitive Environment Between Green and Non-green Products Considering Disruption and Alliance Strategy

   • Pegah Bahrani
   • Alireza Arshadi Khamseh

   Original Research 18 March 2020 Pages: 135 - 161

   

4. Assessing the Readiness Level of Healthcare for Implementing Agility Using Fuzzy Logic Approach

   • V. Vaishnavi
   • M. Suresh

   Original Research 18 May 2020 Pages: 163 - 189

   

5. Overall Equipment Effectiveness: Required but not Enough—An Analysis Integrating Overall Equipment Effect and Data Envelopment Analysis

   • Fabio Antonio Sartori Piran
   • Alaércio De Paris
   • Ricardo Augusto Cassel

   Original Research 18 May 2020 Pages: 191 - 206