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CallCenter INTERNATIONAL
Volumes and issues
Volume 2, Issue 2
CallCenter INTERNATIONAL
Magazine for Customer Care, Service and Support
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CallCenter INTERNATIONAL
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 2, Issue 2
May 2009
7 articles in this issue
The Best service...
Alexander Jünger
Coverstory
Pages: 8 - 11
Interview
Springer Fachmedien Wiesbaden
Coverstory
Pages: 12 - 13
Tough enough to stand the crisis
Eva-Susanne Krah
Coverstory
Pages: 16 - 19
From Oil to telephone
Martin Aichmayr
Callcenter
Pages: 20 - 25
One System for Different Call Center-Sites
Scott Bender
Callcenter
Pages: 32 - 34
CRM integration in Unified Agent-Desktops
Springer Fachmedien Wiesbaden
Callcenter
Pages: 36 - 39
Wake-up call for desktop efficiency
Springer Fachmedien Wiesbaden
Callcenter
Pages: 40 - 42
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