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Call Center Profi
Volumes and issues
Volume 3, Issue 7
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 3, Issue 7
July 2000
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13 articles in this issue
Danke für Ihr Feedback!
Günter Greff
Editorial
Pages: 3 - 3
Märket
OriginalPaper
Pages: 6 - 8
Personalien
OriginalPaper
Pages: 10 - 11
Branchengeflüster
Jan Peter Kruse
Brachen Geflüster
Pages: 12 - 12
Vom Call Center zum eCRM-Center
Jan Peter Kruse
Titel Story
Pages: 14 - 19
Jobkiller oder Servicetool?
Ines Bothe-Fehl
Trend
Pages: 22 - 25
Call Center: Wie zufrieden sind Ihre Kunden?
Wolfgang Baier
Trend
Pages: 26 - 29
So wird Ihr Call Center auch intern ein Erfolg!
Thomas Rath
Management
Pages: 30 - 33
Wenn der Tester zweimal klingelt...
Peter Höfl
Management
Pages: 36 - 38
„Ich liebe Hektik und Kommunikation“
Roswitha Hechler
Menschen
Pages: 40 - 43
Gefilterte Luft und dynamische Möbel
Anja Winter
Menschen
Pages: 48 - 51
Bildschirmarbeitsverordnung
Hans-Joachim Weimann
Recht
Pages: 52 - 53
Vor der großen Flut
Wolfgang C. Janhsen
Praxis
Pages: 59 - 61
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