Volume 51, Issue 4

Search all Journal of the Academy of Marketing Science articles

July 2023

The future of artificial intelligence and robotics in the retail and service sector

Issue Editors:

Stephanie Noble,
Martin Mende

10 articles in this issue

The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences
Stephanie M. Noble
Martin Mende
Editorial 01 June 2023 Pages: 747 - 756
From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing
Martin Mende
Stephanie M. Noble
Thomas Sugar
Commentary 02 June 2023 Pages: 757 - 766
Robots do not judge: service robots can alleviate embarrassment in service encounters
Jana Holthöwer
Jenny van Doorn
Original Empirical Research Open access 20 April 2022 Pages: 767 - 784
AI increases unethical consumer behavior due to reduced anticipatory guilt
TaeWoo Kim
Hyejin Lee
Adam Duhachek
Original Empirical Research 02 March 2022 Pages: 785 - 801
The effect of implementing chatbot customer service on stock returns: an event study analysis
Darima Fotheringham
Michael A. Wiles
Original Empirical Research 22 March 2022 Pages: 802 - 822
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
Naim Zierau
Christian Hildebrand
Jan Marco Leimeister
Original Empirical Research Open access 21 June 2022 Pages: 823 - 842
How artificiality and intelligence affect voice assistant evaluations
Abhijit Guha
Timna Bressgott
Elisa Schweiger
Original Empirical Research Open access 28 June 2022 Pages: 843 - 866
Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices
Francesca Bonetti
Matteo Montecchi
Hope Jensen Schau
Original Empirical Research 19 August 2022 Pages: 867 - 888
Social interactions in the metaverse: Framework, initial evidence, and research roadmap
Thorsten Hennig-Thurau
Dorothea N. Aliman
Raoul V. Kübler
Original Empirical Research Open access 07 December 2022 Pages: 889 - 913
Trust in blockchain-enabled exchanges: Future directions in blockchain marketing
Teck Ming Tan
Saila Saraniemi
Original Empirical Research Open access 15 July 2022 Pages: 914 - 939

Volume 51, Issue 4

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