Improving publishing success at JAMS: contribution and positioning Robert W. Palmatier Editorial 20 September 2016 Pages: 655 - 659
Eco-friendly product development strategy: antecedents, outcomes, and contingent effects Constantine S. KatsikeasConstantinos N. LeonidouAthina Zeriti Original Empirical Research Open access 07 January 2016 Pages: 660 - 684
Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas Paul W. FombelleSterling A. BoneKatherine N. Lemon Original Empirical Research 04 January 2016 Pages: 685 - 706
Extrinsic versus intrinsic approaches to managing a multi-brand salesforce: when and how do they work? Erin Adamson GillespieStephanie M. NobleSon K. Lam Original Empirical Research 11 February 2016 Pages: 707 - 725
Service employee burnout and engagement: the moderating role of power distance orientation Seigyoung AuhBulent MengucFatima Wang Original Empirical Research 14 September 2015 Pages: 726 - 745
Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions Echo Wen WanKimmy Wa ChanRocky Peng Chen Original Empirical Research 21 November 2015 Pages: 746 - 769
Divided attitudinal loyalty and customer value: role of dealers in an indirect channel Sridhar N. RamaswamiS. Arunachalam Original Empirical Research 10 February 2016 Pages: 770 - 790
Time will tell: managing post-purchase changes in brand attitude Yi HeQimei ChenDana L. Alden Original Empirical Research 07 May 2015 Pages: 791 - 805
An offer you can’t refuse: consumer perceptions of sales pressure James J. ZbojaRonald A. ClarkDiana L. Haytko Methodological Paper 03 December 2015 Pages: 806 - 821
Erratum to: An offer you can’t refuse: consumer perceptions of sales pressure James J. ZbojaRonald A. ClarkDiana L. Haytko Erratum 30 April 2016 Pages: 822 - 823
