1. Accessing academic research through an e-database: Issues of journal quality and knowledge use

   • George M. Zinkhan

   From the Editor Pages: 369 - 370

2. The paradox of a marketing planning capability

   • Rebecca J. Slotegraaf
   • Peter R. Dickson

   OriginalPaper Pages: 371 - 385

3. The adaptive consequences of pride in personal selling

   • Willem Verbeke
   • Frank Belschak
   • Richard P. Bagozzi

   OriginalPaper Pages: 386 - 402

4. Modeling the patient-physician service encounter: Improving patient outcomes

   • Angela Hausman

   OriginalPaper Pages: 403 - 417

5. An integrated framework for the conceptualization of consumers’ perceived-risk processing

   • Margy P. Conchar
   • George M. Zinkhan
   • Sergio Olavarrieta

   OriginalPaper Pages: 418 - 436

6. French versus American consumers’ attachment of value to a product in a common consumption context: A cross-national comparison

   • Jeffrey W. Overby
   • Sarah Fisher Gardial
   • Robert B. Woodruff

   OriginalPaper Pages: 437 - 460

7. Reviews of books

   • Peggy Cunningham
   • Raj Sisodia

   BookReview Pages: 461 - 467

8. Marketing and the law

   • Ann Morales Olazábal
   • Anita Cava
   • Pearson Liddell

   Announcement Pages: 468 - 472