A dyadic study of interpersonal information search Mary C. GillyJohn L. GrahamLaura J. Yale OriginalPaper Pages: 83 - 100
Relational benefits in services industries: The customer’s perspective Kevin P. GwinnerDwayne D. GremlerMary Jo Bitner OriginalPaper Pages: 101 - 114
Customer service behavior in retail settings: A study of the effect of service provider personality Robert F. Hurley OriginalPaper Pages: 115 - 127
The role of relationship quality in the stratification of vendors as perceived by customers Michael J. DorschScott R. SwansonScott W. Kelley OriginalPaper Pages: 128 - 142
The role of affect in attitude formation: A classical conditioning approach John KimJeen-Su LimMukesh Bhargava Research Note Pages: 143 - 152
Reviews of books, software, and videos Victoria L. CrittendenGarland KeeslingChip E. Miller BookReview Pages: 153 - 162