A comparative analysis of contactless e-service encounters in online platforms Sang M. LeeSoon Goo HongDonHee Lee Empirical article 06 March 2024 Pages: 1 - 26
Correction: A comparative analysis of contactless e-service encounters in online platforms Sang M. LeeSoon Goo HongDonHee Lee Correction 13 March 2024 Pages: 27 - 27
Diminishing role of regional uniqueness in preference to shop online amid COVID-19: a longitudinal analysis Buraj Patrakosol Empirical article 02 January 2024 Pages: 29 - 51
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants Susana Fernández-Pérez de la LastraGonzalo Sánchez-Gardey Empirical article 23 January 2024 Pages: 53 - 80
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance Mónica Cantó-PrimoIrene Gil-SauraMarta Frasquet-Deltoro Empirical article Open access 12 December 2023 Pages: 81 - 100
The impact of internal social responsibility on service employees' job satisfaction and organizational engagement Loan Thi-Hong VanLe Dang LangJoão Ferreira Empirical Article Open access 06 March 2024 Pages: 101 - 131
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior Joana Boesche TomazelliSimoni F. RohdenLélis Balestrin Espartel Empirical article Open access 19 March 2024 Pages: 133 - 159