1. The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications

   • Nguyen Bac Nguyen
   • João Carlos Rosmaninho Menezes

   Review article 27 May 2021 Pages: 391 - 444

   

2. The size–growth relationship in the social services sector in Austria

   • Stephanie Reitzinger
   • Astrid Pennerstorfer

   Empirical article Open access 29 May 2021 Pages: 445 - 466

3. Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy

   • Jesús J. Cambra-Fierro
   • María Fuentes-Blasco
   • Ana Olavarría

   Empirical article 27 May 2021 Pages: 467 - 491

   

4. Transforming customer brand engagement to co-creation value through participation energy and effort

   • Mai Thi My-Quyen
   • Le Nguyen Hau

   Empirical article 14 July 2021 Pages: 493 - 514

   

5. What triggers usage of gift-giving apps? A comparison between users and non-users

   • Wee-Kheng Tan
   • Ping-Hsin Liao

   Empirical article 09 July 2021 Pages: 515 - 538

   

6. On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining

   • Mingyu Park
   • Youngjung Geum

   Theoretical article 21 June 2021 Pages: 539 - 561