Text mining for the evaluation of public services: the case of a public bike-sharing system Na Rang KimSoon Goo Hong Case Study 30 June 2020 Pages: 315 - 331
Customers’ psychological ownership toward the third place Jaehun Joo Empirical article 23 June 2020 Pages: 333 - 360
The effects of culture shock on foreign employees in the service industry Hung-Sheng LaiHsin-Hui HuZhang-Yu-Jing Chen Empirical article 02 July 2020 Pages: 361 - 385
The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations José Antonio Belso-MartínezAlicia Mas-TurMaría José López-Sánchez Empirical article 21 July 2020 Pages: 387 - 411
Mindful co-creation of transformative service for better well-being Mai Thi My-QuyenLe Nguyen HauPham Ngoc Thuy Empirical article 27 July 2020 Pages: 413 - 437
Impacts of service robots on service quality Ai-Hsuan ChiangSilvana Trimi Empirical article 07 August 2020 Pages: 439 - 459